Boehmers/Cronin Emery Home Services by Enercare Reviews

"Appointment not kept. Call to Customer Service was very poor. Agent had foreign accent that was hard to understand especially with the. background noise of other agents talking to clients."

"Service appointment within a few hours, and Zachary was courteous, and answered my questions and concerns"

"Problem is not fixed. Fan continues to run well past time to clear vent of warm air, and then blows cold air."

"Emergency call placed as no heat at 10:00 pm with no call backs and no technician. We had to call back a couple of times and missed a day off work. Technician finally showed up the next day."

"Your service people very courteous, skilled and efficient."

"Representatives were very business like and friendly"

"The rep. was friendly, arrived at 11 am sharp (appointment was suppose to be between 9 am & 11 am and did not waste time while on the job."

"Service was awesome"

"The service person was very professional and explained everything to us. He was very helpful and fixed the problem promptly."

"I was very grateful for the quick return phone call and that I was provided with a suggestion and possible reason for the issue. That resulted in an in-person visit not being needed and everything furnace-wise seems to be working fine!!"

"Arrived on time and was very professional. Did a great job and clearly explained what he was doing and what the fix was for our furnace."

"It turned out there was nothing wrong with my furnace. The technician was quick to identify the problem and immediately shut off the water supply. So nice of him to be helpful in this matter."

"Professional, courteous service. Luke, the technician, was kind enough to take the time to answer any questions and explained everything he was doing. Very pleased with the level of service."

"He listened and checked out problem and gave me some good advice (and he arrived early). In and out in good time - so the Mrs. went shopping!"

"Great technicians! Unfortunately, I do not like the new payment packages and was told my equipment warranties would no longer be honoured."

"Showed up in the middle of a major snowfall...completed job quickly and properly; offered good advice"

"He answered my questions"

"Our furnace is working again, and Luke was a delight. Friendly, professional, got everything sorted."

"Very knowlegable and polite service personnel. Has seviced my furnace for many years."

"Efficient and on time ..Annual assessment was safe and organized and questions answered made sense with Russ and his mentee. The instalment of new furnace and a/c units, done with Rob and Braedon,all done with courteous expertise."

"Technicians were very thorough and informative. I got same day service which was hugely appreciated."

"Very friendly. Zach knows his work well!"

"The service tech Russ fixed the problem quickly and effectively. He Pointed out some of the service issue's with our furnace and even followed up on the repair."

"He was clean and courteous"

"Came when expected, polite, and answered my questions."

"They replaced one part but I needed another part replaced also and they were back here fast"

"Over the phone I was very clear about needing support with a Trane CleanEffects air filtration system. As soon as the technician arrived he said "we don't service these" and "you should contact a Trane dealer" who would likely have the parts if any were needed. I kinda felt like I was duped into paying for the service call. At least he was able to help with my gas fireplace."

"Prompt service pleasant people at all levels"

"Guys were respectful, friendly, careful about messiness, answered questions, and just went about their work with little intrusion on us."

"The technician was on time, very well trained, and very professional. He provided answers to all questions."

"Each service call was expedited within a few hours of notification."

"Came in under an hour Professional Actual voices on phone - not call centre"

"Very excellent service fast and to the point. An older gentlemen who new his trade"

"Great personable, well informed technician"

"There was a difficulty in changing what needed to be changed and I was kept in the loop until the job was completed."

"Russ is very friendly & knows what is required"

"They arrived on time, were considerate and did their job."

"Always courteous and displays professionalism. Always on time Very knowledgeable and has an excellent capacity to communicate technical information we can understand. We are very trusting of the company and the service experts Followed Covid procedures"

"Helpful & respectful of our home. Also, assisted signing us up for service contract."

"Both technicians were very polite and did a qood job."

"the service person was right on time and got right to work and assured us all was well with our furnace"

"After the first visit/check of my fireplace, was told that a thermocouple needs to be replaced. Company will order and will let me know a week after but no advise yet after 2 weeks. Please e-mail or call me status as I need it fixed."

"On time arrival, professional"

"Secured appointment same day. Problem solved at initial visit."

"Ery competent, advised about potential problem"

"The Service Technician did an excellent job and he completed everything in a timely manner. His work was well done!"

"Our working relationship with Russ the technician has been great for at least 10 years. He does everything he can to provide advice and help with our furnace and ac needs."

"Technician was knowledgeable, efficient and above all personable!"

"very efficient"

"We received a prompt response to our call, received confirmation call backs as promised, and technicians arrived on time. They were polite, efficient, completed the work quickly and explained the work they had done. Also answered any questions in an expert manner. Very pleased with the service provided by Nevyn and Chris."

"on time, courteous and professional"

"He was friendly, professional, and addressed my concerns about the changing gas consumption of my furnace."

"The technician was early for the appointment, he wore his mask and put booties over his shoes. This showed consideration for the home owner. He also told us that the fireplace is getting old, however no need to replace right away."

"Luke was conscientious and courteous. He still has to come back to finish the job but the work he did so far was good."

"Very professional answered all of my questions. Regards. Peter Darwen."

"Arrived on time, worked quickly and quietly."

"Great service"

"Disjoint bbetween phone and e-mail around apt."

"Both techs Luke and Nevyn were very organized and knowledgeable. They demonstrated a high level of professionalism."

"all three people who visited me seem to have good knowledge of their job"

"Most techs were very vigilant and did all of the steps required of the visit. On occasion a tech would show up and do the job in less than half the usual time."

"everyone was Courteous, Responsive ,understanding, very professional and knowledgeable... eg Wayne .Erica, Luke and Jessica"

"Russ seems very competent, observed COVID-19 protocols, and treated me and my property with respect."

"Prompt, friendly, courteous and our furnace now runs quieter than it has for a long time, and I mean years."

"I called re a problem with my boiler. I was given an appt that same morning & the technician was there before 11:oo. He was very nice to deal with,found the problem quickly & made a plan for the repair. very satisfied."

"Russ (sp?) has been here before and always explains everything and is very efficient"

"Friendliness of technician; being thorough and knowledgable. It doesnt get better than Russ!"

"He was very helppful sorting out the problems creTED BY SWITCH TO eNERCARE"

"Russ always is precise and accurate and also reliable"

"On time, polite, worked efficiently."

"Service was quick, the technician was very patient and explained everything."

"Informative,friendly"

"He was early and didnt hear the doorbell"

"Friendly and experienced"

"Very friendly staff !"

"I appreciated the follow up by phone to book an appointment"

"Technician Alex was very detailed when explaining new Enercare options on continued service for my furnace and air conditioner."

"he was friendly and professional. He explained things clearly and answered all of our questions."

"Friendly, knowledgeable, fast service"

"On time ,Very knowledgeable & professional. Would trust him with any rec's that would be needed"

"Tech person was great. always room for improvement"

"he was terrific. Made sure I knew about the new deal. He was on time and finished up in decent time too."

"Technician seemed very knowledgeable."

"The service experts did a fine job of installing the furnace and air, I would have given a 10 except for for the fact no body told us they would have to cut 2 holes in the ceiling of the room next door, we now have 2 patches, I think it should be fixed"

"Polite, came on time and repaired the problem"

"Technician was very thorough and helpful."

"Very efficient"

"The 8 ratings below explain my rating above"

"Technician was on time, polite and professionel."

"Informative. Pleasant and accommodating"

"Alex was here sooner than I expected and was friendly, helpful, and fixed my furnace efficiently and effectively."

"Luke was very personable clearly explaining what he had done and the condition of the furnace."

"We have had Russ service our equipment, as long as we have had it, and our equipment before that..He's been very informative on decisions we've had to make. Friendly, courteous service."

"Came on time. Job was completed as to expectations. Tech was friendly and knowledgable."

"Luke Taylor was very helpful and answered all my questions. He went out of his way to make sure that my hunidfier was working. I would like hime to do my servicing on my furnace air conditioner"

"Service was done fine but I was told I would have someone follow up with me in a few days regarding a missing temperature reading. The furnace is not working optimally since it is not able to read the upstairs air temp."

"Very pleasant service man, informative."

"Alex was professional and authentic."

"The inspection was routine and thorough. Russ called before knocking, was courteous, and wore a face mask. He explained the results of his testing and inspection. He also advised how we would save on power consumption and improved efficiency with a new Lennox furnace"

"Almost perfect but I rarely rate anything as completely perfect"

"Knowledgeable and answered my questions"

"They were here about 40 minutes after I called and everything was fixed the same day."

"Salesman was honest, installer Rob(2017) very polite and efficient, 24/7 service friendly, technician Curtis very professional."

"Friendly, helpful sales and installation employees."

"The technician (Curtis) was very professional and courteous. Seemed to be able to identify the issue and suggested resolution. That said, a part was needed and he couldn't get through to Lennox about warranty coverage and said he would update in the morning (Thursday morning). I didn't hear back. I called and was told someone would call me back. I called again and was told Curtis would call me back. Got call back from Curtis around 8:00 at night. Too late to order part, now have to wait through weekend before part *should* arrive Monday, and THEN get installation appointment scheduled. We lost the day Thu to order part and possibly have on hand Friday to repair Friday. Now I need to go potentially 4 additional days to resolve furnace failure."

"Answered my questions clearly"

"Great service,"

"Excellent customer service! Curtis is always professional and courteous. I appreciate that he is willing and takes the time to answer my heating & cooling concerns/questions. Curtis is a wonderful representative for your company."

"Always on time and extremely courteous"

"Luke is a great guy! Hope he can continue to come to our house under the new company."

"Nothing has really happened yet for me to evaluate. We are waiting for a call back to set up an appointment."

"The service we received from Curtis was exceptional. He arrived right on time and was friendly, polite and professional. Curtis took the time to explain his findings to us in a very clear and detailed way. It's always a pleasure to meet someone who so obviously enjoys his job and does it so well."

"Our technician was very polite and did a good job of explaining both the state of our furnaces and the changes in the company."

"the service person arrived on time He gave us a report on the condition of the furnace"

"Fast, efficient and friendly service"

"Technicians are always professional and on time ."

"very professional, so tidy one wouldn't know they were here."

"The excellence of the technician, Russ"

"He answered any questions that I had and was very pleasant and knowledgeable He came on time and it was a good experience"

"All completed and no reason to not be very satisfied."

"Luke is very professional and doesn't hesitate to explain when questions are asked. Very pleasant to deal with"

"Did not show up. Called in & our service wasnt scheduled even though I had a confirmation. I stayed home waiting for them to come. They did scramble & get a tec to come"

"Very good service picking up my furnace filters."

"the technician was curtious and polite. He provided me with a brief summary of the results of his findings with our furnace in easy to understand language. he also explained the replacement plan that I requested and put it on my file."

"The technician was quite thorough, found a problem and it was fixed as soon as possible."

"Technician was on time, friendly and professional"

"on time, pleasant, explained questions efficient"

"Installed unit one day after signing papers. Friendly, answered any questions or concerns. Cleaned up after install."

"The Boehmers technicians are always friendly, polite and leave the work area spotless. They also explain the work they did clearly and without jargon. Much appreciated!"

"Knowledgeable, friendly"

"Technician arrived when scheduled, explained change in companies thoroughly, and was professional"

"The technician was terrific. Friendly and fast. I subtracted points for some issues with the booking process; our duct cleaning and furnace tune up didn't actually get booked after speaking with the office (and agreeing on a day/time)."

"Technician who came to our house was fantastic. Call centre where we called at night and customer service during the day were not good."

"Service experts have serviced our heating and cooling system for many years and the service is scheduled and carried out as planned.Technician is very professional and courteous"

"Tech was on time. Explained things well."

"Polite, courteous and timely"

"Pleasant informative knowledgeable service tech. Clean and tidy no mess"

"It was just great service as always."

"The technician always give the best service.."

"The work was satisfactory but I thought the wait for the part was rather long"

"Technician very helpful. Takes the time to answer any questions or concerns."

"Knew the tech from previous work done. Very knowledgeable guy."

"Russ explained all and Made me feel confiden"

"-"

"The guys were polite, punctual and cleaned up well."

"Quick and efficient"

"Excellent staff and service!"

"Alexander explained fully the service he performed, and explained and helped set up the new plan with the new company."

"Curtis is very personable and knows his purpose. An excellent representative of your company."

"Russ has denied our furnace/air conditioner for a number of years and always lets us know status of the units and any problems that may arise"

"We have ALWAYS had a good service with Boehmers/Cronin . Their service staff are very courteous and well trained"

"Excellent customer service"

"I've always been happy with the service."

"Please keep up the great work and service! High quality work and friendly staff. Everyone was very knowledgeable. For the money spent that is the service I want and expect so thank you."

"Courteous, masked and efficient"

"He diagnosed an issue and showed me what was wrong."

"Curtis provided excellent professional customer service. Explained all of his work in detail."

"Russ is very knowledgeable, efficient, pleasant and dedicated to the customer's needs."

"The Sales Rep was very friendly."

"Got it done in a day and it was well done."

"Zack was very helpful"

"He was very efficient and pleasant."

"Very polite, friendly and professional. Previous technician went over maintenance results in detail. This one just said everything looks goodI. With more detail I wouldve given him a 10."

"Prompt arriving also worked in a timely matter to complete the service."

"Gentleman was early, polite, remembered being at the house before. Thorough."

"Technician was great. Getting the appointment was less than efficient as it took several days and calls."

"On time, did the job."

"Arrived on time. Friendly. He explained his process and promptly completed the service."

"Boehmers installed two identical A/C units at 94 Columbia Street West, in 2016. Each year, unit #1 works and unit #2 doesn't. I feel I either got a faulty unit or a faulty installation, regarding unit #2, since both were installed at the same time. I don't think I should be experiencing problems and costs with a 5 year old A/C unit while under a 10 year warranty. A Boehmers technician came to look at the A/C unit on August 23rd. He examined the unit outside and the furnace inside and said there was a leak of coolant, that the furnace needed a new coil, and that somebody from Boehmers would contact me to arrange the repair. I was totally satisfied with the technician's work. No one from Boehmers has contacted me and it is now August 27th."

"The technician took the time, when asked, to explain in a clear and courteous manner what he was doing and why. Very informative. He also assisted with the transition of my account details over to the new company."

"Always professional and complete"

"He was thorough in his technical work and , cordial, and helpful dealing with our questions about changing the location of the thermostat"

"The service was excellent. Unfortunately there was confusion with the appointment time. A message was left on my machine the day before but I didnt check my messages."

"Technician was on time and, after a short examination of the outside compressor unit, found the problem. He had the part with him and quickly replaced the faulty capacitor."

"Great service all around from the person on the phone to the technician that completed the work."

"He was very quick and did a great job."

"Service was arranged quickly (at night) and technician arrived on time and efficiently solved our issue."

"Technician was professional, friendly, efficient and informative."

"Everything was clear quick and neat."

"On time friendly and knowledgeable"

"The sales rep who came out was courteous, took the time to go over our options with us, and seemed knowledgeable and professional. If he had given us a price that was close to what your competitors offered, we would definitely have chosen to buy from him."

"Luke seemed qualified, explaining answers to my questions. He also seemed to take his time making sure everything was working prior to leaving."

"Nothing has been fixed or proble m identified or solution or time of possible fixing sugestedd"

"- prompt service, easy to schedule a time that worked for us. Technician is friendly and knowledgeable."

"friendly and performed job in a timely manner"

"Very pleasant and knowledgeable ."

"The service technican was prompt and explained the findings of his work."

"Everything was done in accordance with your program."

"the team worked very well at getting the task done in a reasonable time. They left the area cleaned up when they were finished. They were efficient and respectful to me as the customer."

"Excellent worker and answered every question we had and even called in for quotes on water soften have called back but we will we are on holidays this week but we will get back to you thanks Rhonda"

"Technician was very friendly , organized and knowledgeable ."

"On time ,very courteous , got the job done and explained everything very well."

"Fast response to our inquiry, well informed sales staff, and the new unit was installed efficiently by technicians who cared about the state of our house."

"Service as always was satisfactory, Russ is a very good representative of your company. He did however unplug the hot water heater. This plug has no interaction with furnace or a/c. He at least should have plugged it back in. It could have cost a $90 service charge and I would have been unhappy. Alls well that ends well however."

"I gave him that rating because he went way beyond and fixed everything that needed correction which I never would be the problem AC as well pump on furnace. WOW that is awesome Service and did all with a smile to make sure everything was what it should be."

"The service person arrived on time and were very professional."

"I stayed with the technician while he was working to learn more about our healing/cooling equipment and discuss its functioning regarding any questions he may have had or to share any findings he made along the way. However, in this era of COVID-19, it would have been nice if he would have indicated to me that he was removing his mask to blow out a drainage duct so that I could have left the room for a bit (we were 2 meters apart, however removing a mask is removing a mask). I didn't realize what he was doing until he was finished since his back was to me."

"I had to follow up after more than a week about receiving a quote. Took another two days to respond to my email and was only told that there was no solution for installing a new AC. Wanted clarification as to what other options might be...still no response back"

"We have had Gas in our home for 4 years, and we have always had Luke do all our service. He is such a nice person, and very courteous, and friendly."

"Installed new H&A system four years ago and have Been completely happy with the system. Heatpump is wonderful and extra expense paid back. Very friendly and helpful staff when I pick up filters semi-annually."

"I called Friday to ask about a concern with our hot water heater (purchased from you years ago) - Monday, Russ came, diagnosed the issue, and ordered the part - we were expecting to hear back in a week or so- Tuesday, your technicians came and installed the part ! So quick, such great service - always!"

"on time."

"Service was immediate, even though not an emergency, with a Professional dedicated team approach."

"Technican was knowledgable and conducted swrvice in a timely manner"

"Russ is always on time, friendly, efficient and certainly knows what he is doing. We trust him!"

"Unable to supply requested product 60 Gal Rheem Water Heater as contracted"

"We have received above excellent service for the past 20 years."

"technician was very thurough and described the condition of the appliance after completion of the service and what he found"

"Work completed efficiently! I have dealt with Boehmers/Cronin Emery since 1998!"

"Very good job"

"He could not have been more pleasant went about his job and answered any questions we had"

"I reported that I have been seeing a message on my control unit that begins with: "IComfort cannot communicate with this equipment" Alex was very helpful and thought he may have solved the problem but it continues to appear on a regular basis and I would like to get it fixed."

"Tech was very polite and explained what he was doing."

"Alex was quick and knew was he doing. HOWEVER. it was disturbing that a 2 month old Lennox AC needed service in the first place."

"Russ is so knowledgeable & also very friendly & easy to talk to!"

"The service tech is known to me and he is very polite and efficient."

"Friendly, Polite, Mask wearing! Clear explanation on the steps in checking A/C and furnace."

"Very informative."

"We were very impressed on how fast that a service person was able to respond and provide us the details on the issue. However, they provided me with a window of 8am to 10am when they would arrive and then when I called they said that the window was actually 8am to 5pm."

"Alexander was on time, thorough, and took the time to explain and answer questions."

"He went about his business, was pleasant, etc. No complaints!"

"Luke is professional, efficient and courteous!"

"The service was completed quickly and efficiently."

"Good product however too costly"

"did a very good job, fast and efficient."

"He is always polite, He explains things."

"punctual, polite, neat and everything worked when he was done."

"Been before to my house, very personable remembered why he was there, friendly and polite."

"Curtis was very courteous and quickly solved the problem."

"Zachary arrived on time was very efficient and discovered a problem with the furnace solenoid . He told us of the problem , told us of the cost of the part and arranged an appointment to put a new one in."

"Service rep. excellent"

"The technician was on time, very courteous, extremely efficient, and even re-programmed our thermostat so we'd be more comfortable."

"Technician took an interest in my issues and did his best to resolve the matter."

"everything was fine."

"Great service. Polite and friendly technician."

"Super quick service. Informed us of what was needed and the cost. Great communication."

"The technician was very efficient and offered explanations to my questions."

"Was professional and did a through job"

"Russ is always prompt, skillful, and so good to deal with. Always gives us the information we need !"

"Alexander was early and very good and knew what he was doing."

"Tech was very thorough. Gave detailed info on the status of furnace and AC and provided honest, practical advice on what did / didn't need to be done"

"The chap was very pleasant ,cheerful and efficient.Answered my questions and took the dead mouse out of my filter!!"

"Very Through"

"He was on time, worked safe, helped us with some questions we had"

"The technician did an amazing job. He was thorough, he was prompt, and he fixed our a/c in a timely manner, without costing us a complete fortune. He was also very good with Covid safety protocols. The person who booked the appointment on the Friday, however, had us wait until Monday for service, on an exceptionally hot week-end, because of the overtime costs that it would have entailed, but it sounds like we wouldn't have been charged the overtime costs because we are a Plus member. Can someone please confirm that with me at mjgoertz4@gmail.com and also add that information to our profile so that the after hours receptionist is aware the next time?"

"On time, efficient and contact free."

"The technician was prompt, polite, and knew what he was doing."

"Punctual and efficient"

"Russ is awesome!"

"Professional service. Explained everything to me. Did not try to upsell, but told me the system is fine."

"The technician was polite knowledgeable and cleaned up after himself used covid protocals"

"Was on time , efficient . friendly, and changed filter for me."

"prompt service"

"he was very efficient & fast"

"Honest approach! Straight forward. Didnt waste my time."

"excellent response; professional; knowledgeable,"

"Jon was exceptional in explaining the options and promoting the Advantage program as perfectly aligned to my desire to upgrade as a preventative thing without having to pull money from investment accounts."

"Technician very courteous."

"very personable and took time to make sure that I understood and answered any questions'. Did not feel pressured in any way."

"arrived on time - done quickly - at present works"

"great customer service!"

"Zach is knowledgable friendly chatty and just overall agreat technician. We love him."

"Guys were on time polite and efficient"

"Did good job to solve problem as usual"

"Polite, efficient service."

"Russ was very knowledgeable and answered any question I had. Wanted to fix furnace first before having to replace for new one. (Air one just wanted to put new furnace in)"

"Ross has been coming here for years. He is very prompt and very personable"

"We've used Boehmers for years . The old AC and Furnace were installed in 2000. Brady , the consultant gave me various options and good suggestions. Rob and Brabdon worked well at installation . All wore mask the whole time. They covered the steps and carpet first thing when they came in the house."

"Russ is knowledgeable, on time and professional."

"Friendly and professional"

"Very well done"

"Problem was repaired. My wife was present when the service technician arrived. She advised he was knowledgeable, helpful and professional. I believe he is the same technician that attended last and at that time I met him. At that time I felt he was probably the best technician that had ever serviced our furnace. He was everything described above and also took the time to explain what he had done as well as what to be aware of with possible issues due to the age of the furnace. He is an asset to your business."

"Zachary was great. What more can I say?"

"Came the same morning I called in. Technician was friendly, knowledgeable and quickly found and fixed the issue with my furnace. Very satisfied with the service"

"Very professional"