Boehmers/Cronin Emery Service Experts Reviews

"Clearly explained issue/outlined options/installation was timely/friendly and courteous staff/interface on website could use work when initially identified issue"

"I have two girls and home. House was freezing and t ch solved problem. My girls can stay warm at night now."

"A very friendly and helpful young man."

"The technician was pleasant, considerate (slippers), professional. He explained briefly what he would be doing inside & outside the house, then afterwards took the time to explain his findings and observations. Tech was late due to complications at prior appointment."

"She was knowledgeable and a great help"

"No one has ever exceeded my expectations so no 10"

"This year our special requirements (Filters and Lights}were looked after by Luke, who is the first to really understand our situation and take time to order in the PCO-kit, even going outside the province to find it."

"He seems to have done a good job."

"Luke came in and knew exactly what our furnace history was and offered good advise. He was very respectful and informative."

"My second guy that changed the furnace filter was awesome. He was very friendly and knowledgeable and he was really nice to my son"

"The furnace is heating the house and I was very satisfied with the Tech."

"Technician was knowledgeable, courteous, and arrived on time."

"Arrived at scheduled time; Completed the work in a timely manner. Provided information on the status of the furnace (e.g., in good shape for its age. Commended us on looking after the unit)."

"No complaints."

"Totally happy with service and advice on care of furnace. Man was extremely friendly. Satisfied customer."

"He was very thorough"

"Polite and informative"

"Great job, just a miscommunication between receptionist who booked time and sent e-mail for 8:00am - 10:00am and crew maintained they never received this time info. and asked if 1:00pm would work. I would suggest better communication between person booking and actual crew which shows up. Thanks:)"

"The technician for very professional and answered all the questions I had"

"Service was completed as scheduled."

"Friendly service. Listen to customer."

"Very good worker!"

"Luke arrived on time, explained everything he did, and was very pleasant."

"He was very knowledgeable about what he was doing and took the time to explain everything to me."

"The prices quoted were a joke, found a much more competitive supplier with great service team."

"Got a second quote for replacing board on furnace that was 500 dollars less and was told my furnace is in good working order and have had it fixed by another company in the area."

"Alex did an excellent job explaining why our thermostat was not working. He answered all my questions.None were not important. He maxde me feel that he really cared and that I was satisfied."

"Reliable to scheduled time. I appreciated the confirmation date time phone call. Plus given a discount bc I had a mail flyer."

"Service was very good and FAST response."

"arrived on time, did thorough job."

"They always answer our questions and get things done in a timely manner"

"on time; courteous, knowledgeable, friendly"

"Technician was on time (actually early), did a thorough job, was friendly and didn't mind me chatting with him while he performed the service."

"Friendly, competent service personnel"

"Riley was very professional"

"Both techs were extremely professional. most helpful and answered all my questions. Also, very friendly and polite"

"In a phone conversation with Wayne I described in detail my frustration with yesterday's service' The ratings below DO NOT tell the complete story but in order to submit I am forced to give ratings,"

"Always reliable and honest"

"Very pleased with level of care and attention Lou, the tech, paid to the annual furnace tune-up."

"Professional"

"on time did a good job left area tidy"

"Russ and Zack were efficient, quick and answered all questions."

"I got the Cris hill as reguested, Cris does very good job does all the work required and more when needed."

"The technician was already familiar and remembered the service he had done for us last."

"Chris always does a great job! He is friendly and professional."

"On time, polite and clean workmanship."

"Always clean work, attentive care and all questions answered fully."

"Fast accurate professional polite friendly"

"fast, friendly, knowledgeable, didn't oversell, understood our needs, followed up after work was done"

"Your technician quickly solved the problem and explained it to me and at my request gave me advice on how best to operate the new heating/installed a year ago.cooling system which you"

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"Technician was on time, pleasant, and efficient."

"Very polite and helpful technician"

"Tech was here when I was told he was going to be here. He was polite and got right to the job.."

"Luke was extremely thorough and professional."

"Arrived on time, was efficient with time, friendly, informed, not pushy, clean presentation, protective footwear"

"repairmen were very polite and understanding. made every effort to repair our problem"

"He was here on time and did not spend alot of time doing his job"

"Russ has been coming to our house for years and has always been great.... service, friendly, and I can trust him completely to do the job perfectly, in fact I rely on him to get the house running perfectly every season"

"Russ is very friendly and helpful and as he has been coming here for a number of years he knows what I need."

"Chris was very helpful answering all my questions."

"He showed up on time, introduced himself, was friendly, wore booties into the house. Went about the furnace inspection, gave me a verb appraisal after, and was gone in under 1 hour. Very efficient."

"Technician was friendly and explained everything to me in simple terms."

"Always professional"

"Technician was thorough, took time to answer any questions that i had and explained what he was doing and why."

"Professional and courteous"

"Russ was great"

"They worked hard all day with 1 very quick lunch break."

"Luke knew his job and was customer friendly."

"This was a furnace air filter purchase - thanks for letting me know that purchasing two furnace air filters was a big cost saving"

"Chris was terrific. Quickly diagnosed and fixed the problem"

"Came right on time, was efficient, professional and also friendly."

"Riley was extremely nice and provided excellent service"

"Excellent service and prompt"

"I wasn't here, but was told they did an excellent job and the results speak for themselves"

"The service person was very polite and personable. He arrived on time and went straight to work. He even changed the furnace filter for me!"

"Very quick, informative and friendly"

"Russ did his usual excellent job"

"Polite and friendly service. Curtis appeared to do a thorough job."

"He was very thorough with his word and was ready to answer my questions. Very neat and I hope never to lose him and my service provider."

"Very informative . Answered questions."

"Very informative . Answered questions ."

"Chris always does a good job"

"A good experience from beginning to end. Technician pleasant and informative."

"...a professional organization."

"Servicewas provided in a rinely manner. Servicete tech was efficent and 3friendly"

"Fast response to our call for service."

"polite .lnformative .thorough"

"The service expert is the best."

"He was very friendly and knowledgeable. The service on the furnace, A/C and water heater was thorough and done well which gives us the confidence that these items will continue working safely and efficiently."

"Curtis was great at explaining what the problem was and how he was going to fix it. Curtis is one of the most polite and personable service technicians weve had (not necessarily referring to only Cronin/Emery)"

"Service call was very prompt. Chris was repaired our a/c unit quickly and explained clearly what he had done."

"Technician explained the results he got and that everything was in good working order .He was friendly and good for customer relations We put down a drop cloth to cover carpeted stairs but wasn't needed as he put covers on his footwear"

"All issues handled in the usual efficient manner."

"All things handled efficiently"

"Excellent service provided by Curtis."

"On time. Professional. Describes everything he did and found."

"He was courteous, quick at finding the problem Smiles"

"Technician worked quietly and quickly and gave me a verbal summary that everything was "A" OK that I should have the filter changed right away, which is what I did. I appreciate his being on time."

"very knowledgeable and quietly efficient. Informative."

"Very professional and courteous young man providing the service. Helpful and answered any questions."

"Very professional."

"Always pleasant, on time and I have complete confidence that the job is done perfectly."

"Service was very fast and the issue was resolved quickly and Russ was exceptional and explained things"

"Even thought our solution was simple, he still stayed and cleaned the parts of our air conditioner and showed us how we could clean the parts in the future."

"Our Service Representative was professional, very helpful, and knowledgeable. We also received same-day service, which was a bonus."

"Because he arrived in the time frame and it was poring rain and he did the job required under bad weather conditions."

"Russ has such a pleasing personality in dealing with customers & also very knowledgeable!"

"Curtis was very friendly, thorough and knowledgeable."

"He was on time and always friendly"

"Russ is so knowledgeable and invited me to watch over his shoulder while he carried out his testing and analysis"

"Great service. Very nice technician."

"Very helpful; removed possible faulty part to show us; very clean."

"Very professional and efficient. they did a very good job."

"Riley was great...explained what he was going to do before he did it(turning furnace on to test, turning AC on to test, cleaned everything) and gave updates as he finished each part. Because of a previous job taking much longer than expected, he was not able to arrive in the noon-2pm window originally booked."

"The work was done well and with very informed and skilled technicians"

"Technicians are always very pleasant & helpful."

"He arrived on time, did a thorough examination of the a/c, expalined the resuls and was very professional and couteous."

"friendly, concerned about cleanliness, thorough, finished in timely fashion"

"Good knowledge and fast service. Answered all my questions and ended up selling me a additional thermostate"

"Tina was very helpful when I first called and Luke did a great job fixing the problem other have not."

"While the technician did get the AC cooling again, I don't believe that the unit was never filled. I'd expect that there is a refrigerant leak."

"Al provided us with excellent information, a caring attitude and timely replacement. When the installers came they were on time and respectful and worked quickly to install the new AC. We were very satisfied with all aspects ofthe job."

"Technician was professional, prompt , and knew what to do"

"Open, approachable, frank & helpful"

"Was a good rep. with all the correct answers and helpful hints"

"The installation team arrived early.Worked quickly and efficiently and clean up after themselves"

"The entire process from sales to installation was extremely smooth. I was given explanations and answers to my questions every step of the way. explained"

"Lisa was very helpful and advised which a/c we should get. She advised the best way to go was through Costco which we did. She made sure that she filed ourt all the papers and we did not have to go to Costco."

"Mark did a thorough job checking to see why our a/c was not working. He advised that the furnace was okay and we should get a new a/c not just replace the part that was leaking the freeon."

"The technician arrived on time and was able to answer my questions regarding my equipment."

"Technician was couteous, professional, and quite helpful."

"Curtis was knowledageable, friendly and informative"

"Very proficient and very helpful and professional"

"excellent service."

"Mark is very thorough . He is very professional. He is a good guy."

"Pleasant"

"Technician was on time, politely explained what he was doing, worked neatly and efficiently."

"very happy he explained things"

"Technician polite and informative concerning service."

"Worked efficiently and was thorough with his work. Friendly and courteous."

"From Erica's excellent customer service help to Chris' being early for our appointment to his excellent work."

"Service was prompt and efficient."

"quick, efficient, on time - perfect!"

"Very pleasant, checked ever thing, Assured me everything was fine."

"Erica thought it would be the afternoon when a technician would be available. She then called back in a few minutes and said someone was on the way. Very happy with the service."

"Russ was very through, and explained everything to me clearly"

"Our service technician, Luke, is a triple-'A'+ professional. He is expert on the equipment, always provides some new sensible tips, double-checks everything, and leaves everything clean, makes no mess. Moreover, he's an excellent communicator--all explanations are easily understood and he has super personal manners and friendliness. (Thhis especially matters to me because (a) we have a dog that likes him but doesn't like everyone!), and (b) my mother is usually the one who is here & she is elderly; Luke makes her feel so comfortable! We feel so lucky to have him. I also want to add that the cutomer service representative who does our bookings (I think her name may be Judy, so sorry I can't remember properly) is also first-class. Excellent, friendly phone manners, always with a small comment or joke to make my day! Thank you all for having continued to provide the high-quality of service that make Boehmer's superior."

"Excellent service from Rus"

"The workers were efficient, clean, and highly independent."

"Knowledgeable, helpful, courteous, suggestions for making the most of our system"

"no complaints. everything seemed to be OK"

"Technician arrived on time, very informative re: the status of our system. We have requested Mark for the past few years and have always been pleased."

"Technician was shown where the unit was and then completed the tune-up."

"good maintenace advice re filter"

"Mark was on time, friendly, familiar with our home and worked on servicing our AC. Explained that everything looked good, noted that our Plus Agreement Ends in August. Asked if we would like to renew our plan $429.00. I explained that we pay monthly."

"courteous, friendly workers. \great job"

"Russ has always been very attentive to questions about my HVAC system. He usually has the answer right away."

"Arrived on time. Very helpful and professional in responding to questions"

"Staff are efficient, respectful and courteous."

"Exceptional service and respect for our home. We definitely would not hesitate to recommend this business."

"He was clean and quick."

"Very professional attitude, and knowledgeable."

"Technician answered all my questions and gave helpful tips"

"Prompt friendly and courteous service"

"Person was very professional and put cover on his shoes to protect our floors and carpet."

"everything was checked out thoroughly & efficient"

"Mark was very through in performing the necessary inspection of the furnace and air conditioner. I would like to have him perform the service inspection and cleaning in 2020."

"Technician didn't go into the house to clean air exchanger, filter, fan or any pat of furnace, or outside air exchanger - still full of leaves, etc when he left. We confirmed time the day before appointment, but technician failed to appear within set time. Apparently, confirmation did not get passed on."

"Service Technician was on time, courteous and knowledgeable. He took the time to explain the problems, options, and honest appraisal of what actions/outcomes would be. This was very much appreciated. At no time was there any 'pressure' or direction regarding making a decision. We plan to discuss replacing our furnace and A/C unit with Boehmers, without researching the market for competitive pricing, trusting their advice, expertise, and competitive ability."

"Technician was competent, personable and upfront. On the other hand, he DID shut down my furnace... (I witnessed the pressure test failure.)"

"Friendly and courteous service"

"Technician didnt identify himself and wore his work boots in the house"

"Diagnosed the problem quickly...obtained part and effectively repaired the furnace. Excellent technician."

"There were no problems"

"Russ is a great service guy and honest and helpful"

"Tech came did his job - explained what he did - gave us the paper work and was gone"

"Been with you for 38 years."

"Trustworthy, efficient service."

"On time and do a good jobq"

"The technician appeared to spend a lot of time at the outside unit. He only came into the house to adjust the thermostat from heating to cooling. He did not go near the actual furnace/ air conditioning unit in the basement. This is the first time that we have ever encountered this. Normally the technician inspects the entire system."

"Professional,very affable"

"Came on time - friendly, helpful"

"On time, personable and professional!"

"polite respectful competent informative"

"Technician was very efficient thorough and friendly"

"Very polite and professional"

"Mark knows his job."

"Gave me an 8-10 window and didn't show.up on time"

"Arrived on time. Knew what needed to be done. Price was $20. less than quoted"

"I was given comprehensive explanation of service call, findings etc."

"Very knowledgeable about your products. Very pleasant to deal with."

"Came on time . Polite , friendly, diligent"

"The technician was friendly and worked promptly. Provided information on what he did and found."

"Lisa just wanted to push a traditional AC unit that would attach to my furnace. I told her on the phone to think outside the box and she was very reluctant and pushed back on ventless units. Was tempted to end it early and tell her to leave it was that bad. My boyfriend was with me and was not impressed with her either."

"On - Time. Fast friendly and honest service call for my A/C"

"Mark has been doing our annual check for many years, he is fast, cheerful, neat, and punctual."

"He fixed the problem"

"On time, polite, efficient, very good"

"Russ does a thorough job of checking everything and explaining clearly what he is doing."

"he was very good at his job."

"On time, efficent service"

"He was very thorough and explained the things I didnt understand"

"Luke was very efficient, polite, and helpful in answering my questions."

"performed his services well"

"Curtis was very professional and courteous. He not only checked everything for us but explained what we was doing and why. We were very happy with the service we received."

"friendly, efficient and knowledgeable"

"Technician was on time and furnished all the ;papers to be signed."

"Your technician was absolutely fantastic. He was thorough and helped me understand the potential issues my furnace could be having. He was very personable and youll be getting my business instead of Reliance from now on."

"Wish you were here by 10:30 am"

"He is very good at his job."

"Fast courteous and helpful with my questions"

"Russ was on time, courteous, efficient and always takes the time to answer our questions."

"On time, courteous, efficient."

"We have used the service for many years and been satisfied. It's good to recognize a technician who has come for the past couple of years"

"The agent was friendly and knowledgeable. Nice Guy"

"Mark was prompt, courteous and knowledgeable..."

"Very polite and helpful technician. I didn't know how to program my thermostat and he helped. He had to check some things and did."

"Good service"

"On time, helpful with questions, quick"

"Chris is always efficient and professional!"

"He was well informed, and did a good job."

"This was a call back and Curtis fixed my water heater problem"

"only relight pilot and cleaned under water heater."

"Curtis the technician, was very courteous and knowledgeable."

"The tech was very polite and explained everything he was going to do."

"They were proactive in scheduling appointment."

"Knowledgeable and polite technician"

"Very satisfied with the men and their work efforts and conversations."

"They always do a great job"

"Russ has been servicing around here for 20 years....timely, friendly and VERY knowledgeable"

"He has been coming the last 3 years. Always informative of how things are."

"Very professional service"

"Service Experts employees are always pleasant and efficient dealing with customers."

"The service was good, but the timing was not."

"russ is always a great tech and keeps us well informed of our HVAC system"

"The technician was very professional and polite."

"My technician gave me extra tips about the venting and possible places to save energy costs (eg. gas vs electric water heater) and how to open and close various vents for proper home heating efficiency"

"He was on time, courteous and tidy."

"Riley knew exactly what the problem was from my description and resolved the problem promptly"

"Quick, efficient, no bs."

"Technician noticed a problem on the furnace even though he was there for AC maintenance. That fix prevented inevitable water damage, which was much appreciated."

"He was very polite, friendly without overdoing it, took his shoes off when checking the thermostat. The air conditioner is only 1 year old so there were no repairs needed at this time. I also want to compliment your office staff. I have had to call a couple of times and each time my questions were answered without any delay and with professional attitudes."

"service is always good and we usually get good tips for 'caring' for our furnace and air conditioner."

"Arrived between set time."

"I thought that the service technician was very professional"

"Prompt and efficient service . Provided advice and service tips."

"Very knowledgeable service Rep."

"On time and repairs done well and quickly."

"Riley was on time and answered any questions we had. He was very courteous and professional. We were glad to see a younger man interested in this career."

"Russ spent time showing me how to use the thermostat. Being a techno dinosaur, it took some time."

"Russ is always very helpful and informative re the problems and issues."

"My only complaint was that the technician arrived about a half hour after the appointment 'window', however the office did call to let me know he was on his way."

"The response was so fasst and the diagnosis as well. Very comforting."

"Very knowledgeable and friendly and helpful."

"Fadt,efficient, friendly"

"Riley tried to diagnose problem over phone. Arrived and saw that it was another matter, but he did not have the parts in van so Chris came the next day"

"My furnace broke down although it was 2018, and I had to pay for a service call even with a maintenance agreement. Pity that the checkup in October was deficient."

"offered other helpful suggestion wrt furnace operation"

"Service was prompt, technician explained the issue very well, offered two solutions to consider, and quickly resolved the problem - very knowledgeable!"

"Service was extremely helpful , efficient , speedy and neat . I was very satisfied with my whole experience."

"The technicians who visited on-site to remove the equipment were excellent, but the office staff are consistently non-communicative and make mistakes. At present I have been charged another month for the water softener which was already removed by the technicians! (And I paid a removal fee.)"

"Tech was friendly and professional. System could be improved to ensure the note to call me when the tech is on his way was put in the right place for him to see."

"Technician was extremely rude. Then they decided they could not do the install which I had done the next day by another company."

"Yuri was very helpful and explained the work that would have to be done. Very personable and professional."

"The technician did a great job. However the water heater was not working the next day. I figured it out myself it was because the breaker switch was off and not on. I assume the fireman did that as a safety precaution."

"He was professional and explained in detail what he found."

"Brock and Alex were fast, efficient and personable."

"quit and clean professional service"

"Technician was very polite and arrived within the time frame scheduled. As well we received a call that he was on his way."

"Very helpful and knowledgable"

"I had no heat for over a week and had called somebody else, but to no avail. ButCurtis fixed the problem. It was like watching a scientist at work - he went through all possibilities and figured it out."

"Curtis was very thorough and did not leave until he was sure the problem had been addressed. We appreciated that. He also came out despite being sick which we also very much appreciated."

"Very professional service man although we missed having our nephew, Mark Zimmerman. Hopefully he will be back soon."

"Rob's work was fantastic although my basement floor had a few permanent scuff marks and a couple of small gouges. I have not complained as 98 percent of the scuff marks were cleaned off with Magic Eraser (but took me 45 min. to clean the floor) ** perhaps tech could have placed some cardboard down to avoid scuffing the floor"

"Service person was very efficient and professional."

"Great customer service and technician explained everything in detail."

"Prompt and courteous service."

"Curtis was so meticulous in his work. he made friends with our new puppy and was not in fear of him. His work was done and cleaned any area that was not up to his standards. Left everything spotless. Explained all the tests he did and made sure there where no worries. Many thanks Curtis."

"Technician explained everything in detail."

"Positive, polite, over all a happy guy."

"service timely"

"The staff where I deal are always very friendly...I enjoy going into the office."

"My problem with my fireplace was disdiagnosed. Told I needed a new valve (which was no longer available for my unit); when all it needed was to be checked and fine tuned. Service tech was in my house less than 20 minutes; and spent most of his time on his cell phone. Had a 2nd opinion from another gas technician; and fireplace was back working in no time with no issues since!!"

"Very knowledgeable staff."

"need to check installations more carefully. Had to call back on air conditioner install and most recent furnace install. You shouldnt have to do that."

"Riley was very polite, friendly and efficient. He willingly answered my questions."

"Russ does an excellent job and is always ready to answer any questions. Also, he does not try to sell something that I do not need. He keeps us informed as to the condition of or equipment."

"Technician did not find anything wrong with the pressure switch but investigated and discovered the cause of the alert was snow in the intake elbow. He gave me enough information so that I could be on the look out for this in case it happens in the future."

"Courteous, explained the current situation."