Boehmers/Cronin Emery Service Experts Reviews

"Very friendly and professional"

"Zachary was very efficient."

"Alex is very personable and we liked his manner4."

"Technician called the next day and asked about my issue- gave some suggestions and when they didnt work assured me he was coming over."

"He was very good and explained some things about how to care for the furnace."

"Very professional and kind service. Absolutely nothing to complain."

"Efficient, timely and very pleasant"

"very friendly, got the job done"

"tech came in found the problem and got it repaired"

"Alex was great, courteous, explained what did at the end. Would request him next fall for sure."

"Technician was professional, pleasant and informative. The office staff (Erica and Tina) are also very helpful, pleasant and accomodating."

"Service level is good, but a long term problem with ac has still not been resolved."

"Luke is very courteous and is very willing to explain the new computerized thermostat in easy terms"

"Curtis was very helpful answering my questions & explaining the work he was doing."

"Clean, tidy and efficient as always. Pleasure to hear the expert information being provided about my H/Vac system."

"Chris was on time for appt & very nice & did a good job He had a mask on which right now is very important I also wore one"

"Brock was prompt and courteous. However, when I had originally scheduled my appointment a year ago, I was expecting service on September 30, 2020. I did not receive a confirmation email this week and when I called the office, I was told that no such appointment was in their system. However, I was able to schedule an appointment on October 1, 2020."

"Unable to provide printed outline of what is included/covered with warranty service contract, which was purchased over and above warranty which came with a new furnace and air conditioning unit installed in 2019"

"From start to finish .. sales to installation .. I had helpful information, good service .. and even strong follow up to check on satisfaction after the job was complete."

"Technician was very courteous and helpful."

"Technician was polite, worked quietly and was informative about what he had donee."

"He was on time, courteous and was done on time."

"Courteous, informative and it would seem thorough"

"Easy to book, punctual, clean, polite, efficient, explained how everything was, thanked us for being customers"

"Very courteous, thorough and answered questions I had regarding various issues related to the furnace and air conditioner as well as some non equipment products"

"You guys always do a good job."

"Great to see Luke again. Glad that we can have the same technician service our HVAC because he then knows our system."

"Technician was very nice and was there when he said he would be and fixed the issue."

"Luke did a very thorough inspection and explained things completely."

"He is prompt. He takes the time to respond to all my questions."

"Great staff who are knowledgeable and thorough."

"Top notch service! Pleasant to deal with. Your technicians are pleasant and knowledgeable."

"Answered all our inquiries"

"On time, efficient, polite, followed Covid protocols."

"Zack was thorough, diligent, knowledgeable and personable."

"Russ is very helpful, does a good job and is friendly."

"The technician was polite and very good at the job he is doing."

"Russ has serviced our furnace ffor a number of years and has always been courteous and friendly, and has always let us know of potential problems before they can occur"

"professional and courteous service"

"Professional & answered all our questions"

"Know our system and very efficient at his work"

"On time, courteous and knowledgeable"

"The rep was honest and focussed."

"gentleman was very helpful and polite"

"Technician helped me with a problem unrelated to his call"

"Very thorough in analyzing the performance of the furnace and air conditioning. Luke also took the time to review the technical aspects of the thermostat and vent opening settings in the basement during the air conditioning season. He was so patient, friendly and helpful"

"Technician was friendly and polite. Serviced both the boiler and A/C"

"very friendly. got the job done"

"He was on time polite and thorough"

"Chris was very thorough. Explained what he had done."

"On time. Polite. Informative."

"Alexander was polite, wore a mask, kept a social distance, maintained a clean area when working and gave us a detailed report on the inspection when he was finished."

"Very professional, time accurate, excellent quality"

"Erica was able to direct a technician to us the day we called for help. Curtis was most helpful, friendly and polite. He obviously enjoys his work, whistling along, except when he was answering my questions - which he did willingly.!"

"All good on time courteous"

"It has been a week Fri. and we have not had motor replaced as yet. We have stayed home from work for that time waiting so we could be here. It has been extremely hot and have no air conditioningl."

"Very polite and courteous service. Informative."

"Luke the technician was very courteous and professional. He completely the inspections to our furnace and air conditioner in a timely manner and explained the details of the inspection clearly."

"Installers were prompt friendly & install went smoothly"

"Fixed issue."

"The service man was prompt, polite and performed all tasks thoroughly. He clearly explained all aspects of the inspection."

"They came out the same day to help us figure out what the problem was and are working to get it taken care of"

"He is very skilled at his jpb/"

"Alexander was on time, courteous, and explained very clearly what he did and what the results were."

"Like the tech (Russ) very efficient, does good work and is trutworthy"

"Prompt arrival, and very pleasant service"

"Chris was fabulous resolving my issue over the phone. First experience with your company after buying home where you previously serviced the equipment. Great experience"

"Chris always does a great job. It is nice to have the same technician each year."

"Technical ability and integrity."

"Technical capabilities and integrity."

"Took extreme covid precautions (wore mask even when working downstairs and outside!) and explained everything he had checked."

"Friendly, knowable, and respectful."

"He was prompt and polite."

"Booking scheduled accurately, technician called in advance and arrived on time. Excellent pro active service and answered all questions, with some great recommendations. Technician was very knowledgeable and courteous."

"Service tech was able to come next morning as we were hoping. Once here he wore his mask, covered his boots when in house and quickly fixed our issue. He was very informative and pleasant! We used your service in the past and will continue to use your services when required."

"Luke was masked and professional"

"Very polite and did a great job."

"On time, efficient work, personable, communicated what I needed to know."

"quick courteous prompt service ! A1"

"Very courteous and attentive"

"Prompt service."

"Everything was explained about my system."

"was on time seemed to know what he was doing, cleaned up after himself"

"The service person was on time, very professional and answered my questions."

"Friendly and professional help."

"Pleasant Competent Friendly Helpful hints"

"Alexander was very friendly and explained everything that he was doing. He was very thorough with the service he provided."

"Pleasant service provider. Answered my questions. I felt comfortable with him."

"Luke is always very courteous. He answers all my questions and does his job well. And with covid on he was extra cautious"

"Efficient, diagnosed the problem quickly, and communicated technical issue well."

"ten"

"Curtis was right on time to start with; he was very courteous and explained our problem."

"One hour late outside of 2hr window."

"They were very respectful of my home and they wore masks"

"On time"

"Curtis was very friendly, informative and explained a lot to me and very willing to answer any question I had."

"What more can I say? Excellent."

"Curtis has always been very friendly and helpful."

"Curtis was very knowledgeable about our specific system...even pulled up all the recent service details!"

"The appointment was prompt, the tech was competent and professional."

"Lisa was professional, knowledgeable, and very comprehensive in her sales presentation. She was also very friendly and easy to talk with and ask questions."

"came later than scheduled, but did a good job - friendly, considerate"

"The technician was very knowledgeable and really went over and above. I was very impressed with the service."

"The technician was prompt, courteous and took the time to show me how to reset the timer should I need to do so in the future."

"Friendly professional service. Took time to answer my questions. Great service !"

"excellent - helpful - polite etc. etc. etc. super"

"Boehmers/Cronin stood behind their product when an AC coil decided to give up the ghost two years after being replaced."

"They were great."

"Fast response, got the AC working!"

"Our need was met quickly and professionally"

"Everything done efficiently and well-explained. Appreciated the precautions taken due to current COVID situation"

"Technician was pleasant and approachable.Wore his mask when he came to the door and told me he could do all he needed to do outside which he did.Appreciated that he cleaned out the coils.Well done"

"Brady gave all the information about AC, pricing etc."

"The technician wasn't wearing a mask and he touched things around while at my house. Normally that would be ok but given the corona situation I fou d that unprofessional."

"Your technician did an excellent job diagnosing the problem, the repair was reasonably quick and thorough, and the a/c is working fine. Curtis was very considerate."

"Called 5pm on a Friday technician here within 90 minutes"

"The service technician was great and very thorough. He was able to find the problem however was not able to fix it as it needs a new coil."

"Satisfied"

"The technician obviously knew exactly what he was doing, explained things clearly, was appropriately concerned about social distancing and not tracking dirt in our house, and did the work very quickly."

"Technician was very thorough"

"We just bought the house. Curtis was very thorough and answered numerous questions we had"

"Quick friendly service"

"Most appreciated that Alexander wore a mask and gloves for service call. Best explanation of service results that I ever had. Thank you, Alexander!"

"good service good attitude"

"Alexander was great at explaining what he did, what he found, and what it meant. Also appreciated the safety precautions that he took re: COVID-19 (don't always see that with other service technicians)."

"Lisa did a thorough assessment and was very friendly"

"did the job and no mess"

"Alex was very helpful and very knowledgeable. Identified the problem(s) quickly and find solutions for us."

"The technician pointed out that the water heater was corroded. KW Utilities was called and confirmed that the water heater was unsafe and was replaced. Thank you to the technician for noticing and bringing the problem to my attention."

"The 10 applies to the technician who came to look at my AC unit. The salesman that came in to try and sell me a new one...he gets a 3. He offered no options other than lease or finance and was telling me no interest is charged on the lease plan. Wrong thing to say to a guy who's been leasing equipment for 9 years as a finance manager. He even confirmed the same line after I told him my background. Quick math: Payment amount x # of payments = overall cost. AC unit original cost: $5K difference of $10 is INTEREST if there is no buy-out. He lost you the sale. I bought one later the same day."

"Brady as well as the technicians (Alex, Brock) arrived on time for their appointments. If I had questions, Brady responded back in a short amount of time."

"Every encounter was quick and efficient and twice happened ahead of schedule"

"He explained the tests he did and what the results meant very well."

"friendly, courtesy, knowledgeable, effic ient, informative"

"only God gets a 10 AND to qualify the #4 answer as very unlikely, I don't recommend anything of this nature to anyone, just don't bother going there"

"A very nice, informed tecnician"

"Curtis addressed my concern about water dripping"

"Our Technician was very polite and knowledgeable. He explained what needed to be done and fixed the problem...we didn't know we had."

"All the tech has been very helpful except 1 who was very abrupt and seemed not happy to be working the day of installation."

"Curtis was very knowledgeable and kept us in the loop with what was happening with the furnace and AC. Very polite and cheerful. Great representative for company."

"Everyone I talked to was extremely friendly and professional. The technician that came to our house was very knowledgeable and respectful and did a great job addressing our concerns."

"Very friendly and explained what he was doing."

"Prompt ,gave easily understood description of service performed"

"Always cheerful, informative. Does a great job."

"Appointment reminder call, a call from the technician when he arrived, efficient and courteous service from the technician. Curtis also set my humidifier to summer setting."

"Great service and Curtis was very very good explaining everything"

"Service was done quickly and neatly. All Covid19 precautions were followed. Results were fully and well explained."

"very helpful. fixed a small problem we had."

"Very thorough and polite."

"Russ always takes good care of us"

"Installation Crew were VERY professional in all aspects."

"Alex, the Technician was helpful explaining any concerns and answering questions and was thorough."

"Alexander took the time to explain all the results of all the tests and checks that he did - I really appreciated that. He also asked if I had any questions and took the time to answer them. Also, our AC seems to be cooling better now :)"

"On time. Pleasant tech."

"I have mo complaints.Everything was went well."

"Technician was late arriving"

"on time, courteous and efficient service"

"He came during the time that we were told, he was quick and safe and took the old filter away with him. Very polite"

"Very friendly young man. Explained all tests he had done extremely well. Completed the service visit in a very professional manner."

"The sever expert did all the work that he was paid to do."

"The technicians were knowledgable and took great pride in their work"

"The technician is the best weve ever had. If we could have given him more than a ten we would have!"

"Friendly service tech, on time."

"Excellent service overall"

"I get the same technician each time. He is very professional and thorough"

"I have my furnace and a/c checked every year. I always request Chris. This made an inspection during the pandemic easy. I opened the garage door and then Chris was able to come inside through a door leading directly to the basement. We both kept the appropriate distance when he came upstairs to take payment and schedule for next year. Thank you for allowing the same technician to come year after year. It also helps that I can schedule the exact date a year ahead. I am a very satisfied customer!"

"Yuri was very knowledgeable and both Jon & Rob were professional, no nonsense installers."

"seemed to be very thorough in doing his job and explained to me what he had done."

"Luke showed up promptly, was pleasant and courteous, and quickly diagnosed the issue."

"Excellent prompt honest work"

"The service technician was very friendly and we were impressed."

"Russ was very friendly and helpful"

"Service person was efficient and got the job done while maintaining minimal contact. Also went the extra mile and asked about filter replacement etc."

"courteous technician, clean, did a through job."

"Service person is focused on his tasks and does not encourage idle conversation. We share a few pleasantries at his arrival and at his departure. He is comfortable explaining technical aspects of the furnace and air conditioner when I ask a question."

"First, its nice to see the same friendly face. And he gave me a clean status report. And I must have been first in my appointment window. And he put little booties on his feet thought it wasnt necessary. Probably company policy. Last year there were other service people here working on my floor at the same time as Chris was here so I dont remember the shoe covering but he most likely covered his feet at that time also."

"He did what was required."

"Two reasons: a) First the secretary could not find my appointment, which was booked when the technician serviced the furnace; b) The appointment that was booked between 8-10 am, no one showed up, I called back and booked it for the same day between 2-4."

"The serviceman took great care, was respectful and professional."

"friendly consultant, helpful advice."

"We have had Luke before. It is nice to get the same person when possible in order to create a relationship with the company."

"Great all The time"

"Technician was on time, thorough, courteous."

"Lisa went beyond our expectations when she answered all of our questions after normal working hours and on a Friday. The two techs Wayne & Chris(?) were polite, efficient & tidy."

"Russ is always pleasant to talk to and is very knowledgeable about his work"

"Prompt , knowledgeable, identified problem quickly & provided options"

"Technician was clean and efficient, also well aware of health and safety issues due to pandemic. Was also informed in advance of a change in the scheduled time."

"Luke completed our air conditioner check up very efficiently outdoors (because of the virus !) He is always very friendly and helpful regarding our questions."

"The technician was on time, pleasant, informative in answering my questions, neat and tidy, went straight to work, and found a fix for a component he didn't have that allowed for the work to be completed without a return visit."

"The technician showed up on time, did his work efficiently."

"Luke arrived within the time scheduled, was friendly, covered his boots, and answered any questions I had. He was knowledgeable and honest with his answers."

"On time and knew what he was doing"

"The expertise and knowledge of Russ plus he is a people person. We enjoy our short visits when he is here."

"Very punctual, he call before to be sure if he can come to my home, he did an explanation about what he will do and I am happy with the service"

"Always friendly,professional,and on time."

"no one is perfect"

"Punctual, informative, friendly adhere d to new safety measures"

"Quick answer to my question about a furnace filter and it was easy to pick the correct filter up"

"He had been here before. He worked well. Told me what he was doing. The office called to inform me he might be a bit late , which I appreciated . In the above information where I was to put my phone number, I had difficulty . I could not delete the wrong numbers. Here is my phone (519) 745-4524"

"We have used this company for many years and as always it's like welcoming an old friend. All technicians are professional and friendly"

"Friendly technician who arrived on time and worked efficiently doing his job."

"Fast, professional, friendly service. Highly recommended."

"Very courteous and friendly person who maintained respectful distances from ourselves. Worked quickly and very efficiently."

"Very polite. Very thorough. Didnt think he was coming into house but did to check a couple of things. No problem with physical distancing."

"He was courteous, efficient and followed covid 19 proticols."

"Very friendly, showed up in timeframe, called first"

"The technician spent a good amount of time thoroughly checking all areas of our furnace and advised us of things he addressed. He also had a replacement filter available on his truck - very handy!"

"Technician was on time and efficient"

"Overall Lisa was awesome and it was nice that she came out and did measurements as well as did an online meeting which no other comapny had done with us."

"Quickly solved my question and arranged for the product to be picked up."

"resolved problem explain why I had the problem persisted until he determined the problem answered all my questions and concerns"

"Problem was quickly resolved."

"prompt and quick."

"Luke is very professional. He is very thorough and pleasant. We request him or Russ every time."

"He was punctual, thorough and professional."

"Very efficient & professional & got the job done :)"

"Technician was timely, explained what he was doing and why. Gave excellent advice."

"Service was quick and efficient. The technician was friendly and knowledgeable and provided a fix very fast. plus that it was on a Sunday."

"Russ was very helpful and detailed in all his explanations of the work he was doing."

"Technician very knowledgeable."

"Technician seemed very thorough. He willingly answered my questions."

"Prompt, courteous , and thorough .. and furnace has continued to work once the design flaw was changed by the manufacturer which replaced the manifold with one with larger diameter holes."

"We were very pleased with the team of Rob and John for the great job they did. Thanks to Lisa for getting all the paper work done and her pleasant attitude"

"Tina was friendly, responsive. Great to deal with."

"Zack was very competent. Besides being competent was very friendly and polite"

"Russ is very competent and willing to answer questions when contacted on his mobile"

"just a double check on alll."

"Wayne provided excellent service, and showed a great deal of concern for his customers' satisfaction."

"The problem with my furnace was dealt with in the same day! Very thankful because it is February."

"Very efficient and informative"

"Zach was extremely polite, introduced himself by name, working quickly and explained his actions. He noticed I'd put the filter in backwards and made a diagram on the furnace to ensure proper insertion next time. Quick, pleasant and efficient!"

"Technician was courteous, professional and very productive!! Sorry I forget his name !!"

"tech was extremely efficient, skilled, and explained clearly all that the did."

"Professional, patient, friendly"

"The sevice man is very very good."

"Friendly. Worked without undo fuss. Summarized. What he did."

"They were able to provide quick service with an equally quick turnaround time"

"Russ was very good at explaining the issue with furnace and very quick at getting a new one installed"

"Very helpful and honest"

"Very professional, friendly and explains what was the noise and how was fixed."

"Everything was in order, Chris was friendly, and showed me what he was doing. He seemed to get into all the parts. He also found that he didn't have to change or sell me a new Air Filter"

"RE LUKE: AAA-excellent service re technical skills (he's an expert & knows your whole product line) and our equipment. Equally excellent re social/customer connecting skills: answered all questions promptly, gentle with our aged mother, even the dog likes him, and he is very honest, doesn't act pushy or try to upsell customer--cares about giving choices & proper information to customer so we can make suitable choice under his guidance. We also had BRIAN P. who also has wonderful people-skills & responded very fast to our (unexpected) questions as our water heater was leaking, which they noticed during the furnace repair, so we were getting prices on the spot for you to provide solution/new water heater."

"technician was extremely knowledgeable. not a reflection of the technician but two visits were needed to complete the repair due to parts integrity."

"He was very knowledgeable and helpful"

"Very professional"

"friendly and provided good information"

"Alex was very pleasant and efficient and explained everything he had done."

"prompt and courteous service"

"Service was polite and informative. He changed the water panel in my humidifier and showed me how to install it properly. I had put the old one in wrong."

"The technician discussed each of the checks he made to the furnace. He also brought in a carbon monoxide detector to check levels. I don't recall a technician doing either of these things before and he did a really great job."

"very fast, friendly service"

"Friendly, knowledgeable, on-time. Provided helpful hints."

"Zach was very friendly and professional. He had all the answers to my questions and inquires. Did and upstanding service call."

"serviceman thoroughly checked the furnace and gave me a good report"

"He was very thorough with letting me know everything he did and explained the reading - he also double checked to make sure there where no leaks. Your service personnel are a great ace for your company."

"A pleasant, thorough technician responding to our needs a.s.a.p."

"Friendly efficient service."

"Chris was very efficient cleaning my boiler and he answered all of my questions. I was very impressed with him and his professional attitude."

"All good"

"Very professional, thorough, patient and kind"

"He was very helpful and answered all"

"Well trained and explains what he had done."

"Chris arrived on time and was professional and worked hard to solve the problem, coming back twice in a very timely way to take care of the issues with the boiler"

"Good customerrapport"

"Very friendly and knowledgeable. Helped me with my Lennox app on my cell phone, discussed my humidity problem and replaced the filter in my humidifier."

"We received a quick response for service and quick repair"

"Very friendly, polite and knowledgeable"

"Zach knew his job very well and he answered all my questioned very thoroughly! I would like him to be our Boehmers Cronin Emery regular tech!!! I cannot get the 10 to register above.Got it."

"The technician was very friendly and took the time to explain what he was doing, answering all of my questions as he worked. Rather than feeling like I was in the way, he appeared (or made it appear) to enjoy the conversation. I really appreciated this as he helped me understand how the equipment worked, what to expect if certain components were failing, and what the tests would reveal. This gave me a great deal of confidence in his abilities and complete trust in his diagnosis. That trust led me to ask whether it would be better to repair or replace the existing furnace. I actually wanted their recommendations because I felt confident in their knowledge. I sat down with the sales consultant and we came up with a few options. His demeanour was friendly and objective. I never felt as though I was being pitched. He provided his recommendations, but also recognized my criteria may differ. As with the technician, I came away feeling better informed and confident in his opinion. I never felt pressured and I have since followed up with him for additional information. The only thing that could have been better was the booking process. I liked being able to book the appointment from the web site, but the confirmation came just before they arrived. Given the precision of the booking options (day + 2 hr window), it would be nice if the reservation system provided more feedback on availability. I really had no idea whether my requested appointments were reasonable. Without this feedback, I would have felt better about providing my availability instead within a larger window, such as just picking days and/or general windows (daytime, evening, ...), and being contacted afterwards to narrow down the time. However, its worth noting that I did get the time I requested."

"They came early, took the old furnace filter with them. Young technician was being trained and was very professional and friendly."

"Technician on time, personable"

"The technician explained everything he had tested and why. He clearly understood his work and told me in language that a non-technician could understand."

"Service was great - fast and efficient, we are very satisfied the work done by Chris, he did a very professional work, however we were charged $364 for ignitor which cost $45(+10 for shipping) if we would get it ourself. It does not look fair , moreover on the top of X8 price for ignitor we are charged for taxes. In situation with no heat at house it looks like the company taking an advantage of situation, and it does not look careful and fair. Nothing can rise the price of detail X6 and more times. Next time we will try to get all parts ourself."

"He was quick and efficient."

"It was off hours and they did the best they could Things happen"

"Service experts were friendly and knowledgeable. Very respectful."

"Technician was very polite."

"Good service Qualified people."

"Technicians was very thorough."

"I was very satisfied by the service. However, for 20 minutes work to clean a flame sensor, I think a $264 invoice was way overboard. I understand a service call charge but to add a $135 charge + tax to clean a flame sensor on top of that - much too much money."

"I did not receive any service as we had our air conditioner break when it was serviced in early June. No one followed up on this broken air conditioning of only 7 years with a major repair last year as well. I have cancelled my protection plan and all further service losing the money I paid in advance for both seasons. We are very unsatisfied and after years and years of service would not recommend Boehmers to any family or friends. Please remove my e-mail from your records. We have found another provider. Survey values are false as without some numbers I could not respond to a survey for which I received no service. Your technicians have been good over the years but I guess our service was not valued."

"Very thorough explanations by the tech. regarding the inspection findings"

"Very professional and explained work completed well."

"Fast service no mess. Friendly fellows Rob and Jon were very competent,knowledgeable."

"Zac completed quickly and efficiently. He made no mess. Filled me in on what he had done and was very good to talk to."

"Efficient service"

"Friendly, fast, punctual and explained work that was done"

"The technician provided feedback at the end of the appointment."

"Technician was good and on time and great to deal with but the furnace wasn't working all day and I didn't realize it until evening. Also had a vacuum blow out that left the wall very dirty. he did clean it up but there was a noticeable stain remaining. Hopefully it will come out and I wont have to repaint the wall."

"Friendly and great service provided."

"Zachary arrived right on time, was polite and courteous and did his job exceptionally well."

"Alex who did the work was so friendly and explained everything that he did. Was very thorough!!!!"

"10 rating is pretty much self explanatory"