Boehmers/Cronin Emery Service Experts Reviews

"tech was extremely efficient, skilled, and explained clearly all that the did."

"Professional, patient, friendly"

"The sevice man is very very good."

"Friendly. Worked without undo fuss. Summarized. What he did."

"They were able to provide quick service with an equally quick turnaround time"

"Russ was very good at explaining the issue with furnace and very quick at getting a new one installed"

"Very helpful and honest"

"Very professional, friendly and explains what was the noise and how was fixed."

"Everything was in order, Chris was friendly, and showed me what he was doing. He seemed to get into all the parts. He also found that he didn't have to change or sell me a new Air Filter"

"RE LUKE: AAA-excellent service re technical skills (he's an expert & knows your whole product line) and our equipment. Equally excellent re social/customer connecting skills: answered all questions promptly, gentle with our aged mother, even the dog likes him, and he is very honest, doesn't act pushy or try to upsell customer--cares about giving choices & proper information to customer so we can make suitable choice under his guidance. We also had BRIAN P. who also has wonderful people-skills & responded very fast to our (unexpected) questions as our water heater was leaking, which they noticed during the furnace repair, so we were getting prices on the spot for you to provide solution/new water heater."

"technician was extremely knowledgeable. not a reflection of the technician but two visits were needed to complete the repair due to parts integrity."

"He was very knowledgeable and helpful"

"Very professional"

"friendly and provided good information"

"Alex was very pleasant and efficient and explained everything he had done."

"prompt and courteous service"

"Service was polite and informative. He changed the water panel in my humidifier and showed me how to install it properly. I had put the old one in wrong."

"The technician discussed each of the checks he made to the furnace. He also brought in a carbon monoxide detector to check levels. I don't recall a technician doing either of these things before and he did a really great job."

"very fast, friendly service"

"Friendly, knowledgeable, on-time. Provided helpful hints."

"Zach was very friendly and professional. He had all the answers to my questions and inquires. Did and upstanding service call."

"serviceman thoroughly checked the furnace and gave me a good report"

"He was very thorough with letting me know everything he did and explained the reading - he also double checked to make sure there where no leaks. Your service personnel are a great ace for your company."

"A pleasant, thorough technician responding to our needs a.s.a.p."

"Friendly efficient service."

"Chris was very efficient cleaning my boiler and he answered all of my questions. I was very impressed with him and his professional attitude."

"All good"

"Very professional, thorough, patient and kind"

"He was very helpful and answered all"

"Well trained and explains what he had done."

"Chris arrived on time and was professional and worked hard to solve the problem, coming back twice in a very timely way to take care of the issues with the boiler"

"Good customerrapport"

"Very friendly and knowledgeable. Helped me with my Lennox app on my cell phone, discussed my humidity problem and replaced the filter in my humidifier."

"We received a quick response for service and quick repair"

"Very friendly, polite and knowledgeable"

"Zach knew his job very well and he answered all my questioned very thoroughly! I would like him to be our Boehmers Cronin Emery regular tech!!! I cannot get the 10 to register above.Got it."

"The technician was very friendly and took the time to explain what he was doing, answering all of my questions as he worked. Rather than feeling like I was in the way, he appeared (or made it appear) to enjoy the conversation. I really appreciated this as he helped me understand how the equipment worked, what to expect if certain components were failing, and what the tests would reveal. This gave me a great deal of confidence in his abilities and complete trust in his diagnosis. That trust led me to ask whether it would be better to repair or replace the existing furnace. I actually wanted their recommendations because I felt confident in their knowledge. I sat down with the sales consultant and we came up with a few options. His demeanour was friendly and objective. I never felt as though I was being pitched. He provided his recommendations, but also recognized my criteria may differ. As with the technician, I came away feeling better informed and confident in his opinion. I never felt pressured and I have since followed up with him for additional information. The only thing that could have been better was the booking process. I liked being able to book the appointment from the web site, but the confirmation came just before they arrived. Given the precision of the booking options (day + 2 hr window), it would be nice if the reservation system provided more feedback on availability. I really had no idea whether my requested appointments were reasonable. Without this feedback, I would have felt better about providing my availability instead within a larger window, such as just picking days and/or general windows (daytime, evening, ...), and being contacted afterwards to narrow down the time. However, its worth noting that I did get the time I requested."

"They came early, took the old furnace filter with them. Young technician was being trained and was very professional and friendly."

"Technician on time, personable"

"The technician explained everything he had tested and why. He clearly understood his work and told me in language that a non-technician could understand."

"Service was great - fast and efficient, we are very satisfied the work done by Chris, he did a very professional work, however we were charged $364 for ignitor which cost $45(+10 for shipping) if we would get it ourself. It does not look fair , moreover on the top of X8 price for ignitor we are charged for taxes. In situation with no heat at house it looks like the company taking an advantage of situation, and it does not look careful and fair. Nothing can rise the price of detail X6 and more times. Next time we will try to get all parts ourself."

"He was quick and efficient."

"It was off hours and they did the best they could Things happen"

"Service experts were friendly and knowledgeable. Very respectful."

"Technician was very polite."

"Good service Qualified people."

"Technicians was very thorough."

"I was very satisfied by the service. However, for 20 minutes work to clean a flame sensor, I think a $264 invoice was way overboard. I understand a service call charge but to add a $135 charge + tax to clean a flame sensor on top of that - much too much money."

"I did not receive any service as we had our air conditioner break when it was serviced in early June. No one followed up on this broken air conditioning of only 7 years with a major repair last year as well. I have cancelled my protection plan and all further service losing the money I paid in advance for both seasons. We are very unsatisfied and after years and years of service would not recommend Boehmers to any family or friends. Please remove my e-mail from your records. We have found another provider. Survey values are false as without some numbers I could not respond to a survey for which I received no service. Your technicians have been good over the years but I guess our service was not valued."

"Very thorough explanations by the tech. regarding the inspection findings"

"Very professional and explained work completed well."

"Fast service no mess. Friendly fellows Rob and Jon were very competent,knowledgeable."

"Zac completed quickly and efficiently. He made no mess. Filled me in on what he had done and was very good to talk to."

"Efficient service"

"Friendly, fast, punctual and explained work that was done"

"The technician provided feedback at the end of the appointment."

"Technician was good and on time and great to deal with but the furnace wasn't working all day and I didn't realize it until evening. Also had a vacuum blow out that left the wall very dirty. he did clean it up but there was a noticeable stain remaining. Hopefully it will come out and I wont have to repaint the wall."

"Friendly and great service provided."

"Zachary arrived right on time, was polite and courteous and did his job exceptionally well."

"Alex who did the work was so friendly and explained everything that he did. Was very thorough!!!!"

"10 rating is pretty much self explanatory"

"Quick and efficient service. Very friendly."

"I only had yesterday afternoon available to renew my contract and schedule a time for service call. Your team made ut happen thank you."

"he was very kind"

"Courteous, punctual and professional."

"The technician were very efficient, polite and made sure Matt's were installed and cleaned up."

"Fast service, personable technician, fixed problem quickly."

"He was very polite and knew what he was doing."

"always find service is excellent"

"Good job"

"Curtis has been coming to our home for some time now he is always so pleasant and explains everything he is doing or recommends what maybe could/should be done"

"Very Efficient, quick and no issues found"

"They gave me a lot of insightful verbal information, in addition to the work performed."

"good service, on time, completed the job quickly"

"Everything was as expected . . . no surprises."

"He arrivied on time. Wore his booties over his shoes while in our home. He answered any questions that we had."

"prompt, Gave advice. cleaned site when finished"

"Your service expert was very friendly and polite . Knew his job well and carried it out expertly . He answered all of our concerns to our satisfaction ."

"Alex was polite, thorough & explained everything he did & why."

"On time, polite, and communicated clearly."

"The technician was able to diagnose the problem with my newly installed humidifier. It was unfortunate that the wiring to make it operation was incorrectly completed upon the initial installation."

"Yearly tune up went well but intermittent problem of inducer motor not turning off could not be found."

"prompt response to our need .same day service"

"The technician was very helpful!"

"The service was fast and friendly and the technician explained everything to me thoroughly."

"Your service man Alex E was so kind and thorough with his job and explained everything as he went. He is well trained and excellent with his customer service skills you have a Keeper with Alex and could eventually see him rising to a supervisory position in the future of your company! All I can say is he is an asset to your company!"

"On time Skilled"

"He arrived in his time period, was courteous and efficient."

"Friendly, professional, punctual"

"Technician very informative."

"Prompt, excellent service"

"Very professional"

"The Technician arrived on time, was very thorough in the work, and was pleasant and helpful."

"We have had this technician before. He is very pleasant and thoughtful. He always makes sure that he addresses the problem and explains his actions as he goes."

"Was on time and explained everything after it was done. Asked at the beginning if any questions"

"Russ left the cover off the Humidifer cover when he put in the new pad."

"Clearly explained issue/outlined options/installation was timely/friendly and courteous staff/interface on website could use work when initially identified issue"

"I have two girls and home. House was freezing and t ch solved problem. My girls can stay warm at night now."

"A very friendly and helpful young man."

"The technician was pleasant, considerate (slippers), professional. He explained briefly what he would be doing inside & outside the house, then afterwards took the time to explain his findings and observations. Tech was late due to complications at prior appointment."

"She was knowledgeable and a great help"

"No one has ever exceeded my expectations so no 10"

"This year our special requirements (Filters and Lights}were looked after by Luke, who is the first to really understand our situation and take time to order in the PCO-kit, even going outside the province to find it."

"He seems to have done a good job."

"Luke came in and knew exactly what our furnace history was and offered good advise. He was very respectful and informative."

"My second guy that changed the furnace filter was awesome. He was very friendly and knowledgeable and he was really nice to my son"

"The furnace is heating the house and I was very satisfied with the Tech."

"Technician was knowledgeable, courteous, and arrived on time."

"Arrived at scheduled time; Completed the work in a timely manner. Provided information on the status of the furnace (e.g., in good shape for its age. Commended us on looking after the unit)."

"No complaints."

"Totally happy with service and advice on care of furnace. Man was extremely friendly. Satisfied customer."

"He was very thorough"

"Polite and informative"

"Great job, just a miscommunication between receptionist who booked time and sent e-mail for 8:00am - 10:00am and crew maintained they never received this time info. and asked if 1:00pm would work. I would suggest better communication between person booking and actual crew which shows up. Thanks:)"

"The technician for very professional and answered all the questions I had"

"Service was completed as scheduled."

"Friendly service. Listen to customer."

"Very good worker!"

"Luke arrived on time, explained everything he did, and was very pleasant."

"He was very knowledgeable about what he was doing and took the time to explain everything to me."

"The prices quoted were a joke, found a much more competitive supplier with great service team."

"Got a second quote for replacing board on furnace that was 500 dollars less and was told my furnace is in good working order and have had it fixed by another company in the area."

"Alex did an excellent job explaining why our thermostat was not working. He answered all my questions.None were not important. He maxde me feel that he really cared and that I was satisfied."

"Reliable to scheduled time. I appreciated the confirmation date time phone call. Plus given a discount bc I had a mail flyer."

"Service was very good and FAST response."

"arrived on time, did thorough job."

"They always answer our questions and get things done in a timely manner"

"on time; courteous, knowledgeable, friendly"

"Technician was on time (actually early), did a thorough job, was friendly and didn't mind me chatting with him while he performed the service."

"Friendly, competent service personnel"

"Riley was very professional"

"Both techs were extremely professional. most helpful and answered all my questions. Also, very friendly and polite"

"In a phone conversation with Wayne I described in detail my frustration with yesterday's service' The ratings below DO NOT tell the complete story but in order to submit I am forced to give ratings,"

"Always reliable and honest"

"Very pleased with level of care and attention Lou, the tech, paid to the annual furnace tune-up."

"Professional"

"on time did a good job left area tidy"

"Russ and Zack were efficient, quick and answered all questions."

"I got the Cris hill as reguested, Cris does very good job does all the work required and more when needed."

"The technician was already familiar and remembered the service he had done for us last."

"Chris always does a great job! He is friendly and professional."

"On time, polite and clean workmanship."

"Always clean work, attentive care and all questions answered fully."

"Fast accurate professional polite friendly"

"fast, friendly, knowledgeable, didn't oversell, understood our needs, followed up after work was done"

"Your technician quickly solved the problem and explained it to me and at my request gave me advice on how best to operate the new heating/installed a year ago.cooling system which you"

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"Technician was on time, pleasant, and efficient."

"Very polite and helpful technician"

"Tech was here when I was told he was going to be here. He was polite and got right to the job.."

"Luke was extremely thorough and professional."

"Arrived on time, was efficient with time, friendly, informed, not pushy, clean presentation, protective footwear"

"repairmen were very polite and understanding. made every effort to repair our problem"

"He was here on time and did not spend alot of time doing his job"

"Russ has been coming to our house for years and has always been great.... service, friendly, and I can trust him completely to do the job perfectly, in fact I rely on him to get the house running perfectly every season"

"Russ is very friendly and helpful and as he has been coming here for a number of years he knows what I need."

"Chris was very helpful answering all my questions."

"He showed up on time, introduced himself, was friendly, wore booties into the house. Went about the furnace inspection, gave me a verb appraisal after, and was gone in under 1 hour. Very efficient."

"Technician was friendly and explained everything to me in simple terms."

"Always professional"

"Technician was thorough, took time to answer any questions that i had and explained what he was doing and why."

"Professional and courteous"

"Russ was great"

"They worked hard all day with 1 very quick lunch break."

"Luke knew his job and was customer friendly."

"This was a furnace air filter purchase - thanks for letting me know that purchasing two furnace air filters was a big cost saving"

"Chris was terrific. Quickly diagnosed and fixed the problem"

"Came right on time, was efficient, professional and also friendly."

"Riley was extremely nice and provided excellent service"

"Excellent service and prompt"

"I wasn't here, but was told they did an excellent job and the results speak for themselves"

"The service person was very polite and personable. He arrived on time and went straight to work. He even changed the furnace filter for me!"

"Very quick, informative and friendly"

"Russ did his usual excellent job"

"Polite and friendly service. Curtis appeared to do a thorough job."

"He was very thorough with his word and was ready to answer my questions. Very neat and I hope never to lose him and my service provider."

"Very informative . Answered questions."

"Very informative . Answered questions ."

"Chris always does a good job"

"A good experience from beginning to end. Technician pleasant and informative."

"...a professional organization."

"Servicewas provided in a rinely manner. Servicete tech was efficent and 3friendly"

"Fast response to our call for service."

"polite .lnformative .thorough"

"The service expert is the best."

"He was very friendly and knowledgeable. The service on the furnace, A/C and water heater was thorough and done well which gives us the confidence that these items will continue working safely and efficiently."

"Curtis was great at explaining what the problem was and how he was going to fix it. Curtis is one of the most polite and personable service technicians weve had (not necessarily referring to only Cronin/Emery)"

"Service call was very prompt. Chris was repaired our a/c unit quickly and explained clearly what he had done."

"Technician explained the results he got and that everything was in good working order .He was friendly and good for customer relations We put down a drop cloth to cover carpeted stairs but wasn't needed as he put covers on his footwear"

"All issues handled in the usual efficient manner."

"All things handled efficiently"

"Excellent service provided by Curtis."

"On time. Professional. Describes everything he did and found."

"He was courteous, quick at finding the problem Smiles"

"Technician worked quietly and quickly and gave me a verbal summary that everything was "A" OK that I should have the filter changed right away, which is what I did. I appreciate his being on time."

"very knowledgeable and quietly efficient. Informative."

"Very professional and courteous young man providing the service. Helpful and answered any questions."

"Very professional."

"Always pleasant, on time and I have complete confidence that the job is done perfectly."

"Service was very fast and the issue was resolved quickly and Russ was exceptional and explained things"

"Even thought our solution was simple, he still stayed and cleaned the parts of our air conditioner and showed us how we could clean the parts in the future."

"Our Service Representative was professional, very helpful, and knowledgeable. We also received same-day service, which was a bonus."

"Because he arrived in the time frame and it was poring rain and he did the job required under bad weather conditions."

"Russ has such a pleasing personality in dealing with customers & also very knowledgeable!"

"Curtis was very friendly, thorough and knowledgeable."

"He was on time and always friendly"

"Russ is so knowledgeable and invited me to watch over his shoulder while he carried out his testing and analysis"

"Great service. Very nice technician."

"Very helpful; removed possible faulty part to show us; very clean."

"Very professional and efficient. they did a very good job."

"Riley was great...explained what he was going to do before he did it(turning furnace on to test, turning AC on to test, cleaned everything) and gave updates as he finished each part. Because of a previous job taking much longer than expected, he was not able to arrive in the noon-2pm window originally booked."

"The work was done well and with very informed and skilled technicians"

"Technicians are always very pleasant & helpful."

"He arrived on time, did a thorough examination of the a/c, expalined the resuls and was very professional and couteous."

"friendly, concerned about cleanliness, thorough, finished in timely fashion"

"Good knowledge and fast service. Answered all my questions and ended up selling me a additional thermostate"

"Tina was very helpful when I first called and Luke did a great job fixing the problem other have not."

"While the technician did get the AC cooling again, I don't believe that the unit was never filled. I'd expect that there is a refrigerant leak."

"Al provided us with excellent information, a caring attitude and timely replacement. When the installers came they were on time and respectful and worked quickly to install the new AC. We were very satisfied with all aspects ofthe job."

"Technician was professional, prompt , and knew what to do"

"Open, approachable, frank & helpful"

"Was a good rep. with all the correct answers and helpful hints"

"The installation team arrived early.Worked quickly and efficiently and clean up after themselves"

"The entire process from sales to installation was extremely smooth. I was given explanations and answers to my questions every step of the way. explained"

"Lisa was very helpful and advised which a/c we should get. She advised the best way to go was through Costco which we did. She made sure that she filed ourt all the papers and we did not have to go to Costco."

"Mark did a thorough job checking to see why our a/c was not working. He advised that the furnace was okay and we should get a new a/c not just replace the part that was leaking the freeon."

"The technician arrived on time and was able to answer my questions regarding my equipment."

"Technician was couteous, professional, and quite helpful."

"Curtis was knowledageable, friendly and informative"

"Very proficient and very helpful and professional"

"excellent service."

"Mark is very thorough . He is very professional. He is a good guy."

"Pleasant"

"Technician was on time, politely explained what he was doing, worked neatly and efficiently."

"very happy he explained things"

"Technician polite and informative concerning service."

"Worked efficiently and was thorough with his work. Friendly and courteous."

"From Erica's excellent customer service help to Chris' being early for our appointment to his excellent work."

"Service was prompt and efficient."

"quick, efficient, on time - perfect!"

"Very pleasant, checked ever thing, Assured me everything was fine."

"Erica thought it would be the afternoon when a technician would be available. She then called back in a few minutes and said someone was on the way. Very happy with the service."

"Russ was very through, and explained everything to me clearly"

"Our service technician, Luke, is a triple-'A'+ professional. He is expert on the equipment, always provides some new sensible tips, double-checks everything, and leaves everything clean, makes no mess. Moreover, he's an excellent communicator--all explanations are easily understood and he has super personal manners and friendliness. (Thhis especially matters to me because (a) we have a dog that likes him but doesn't like everyone!), and (b) my mother is usually the one who is here & she is elderly; Luke makes her feel so comfortable! We feel so lucky to have him. I also want to add that the cutomer service representative who does our bookings (I think her name may be Judy, so sorry I can't remember properly) is also first-class. Excellent, friendly phone manners, always with a small comment or joke to make my day! Thank you all for having continued to provide the high-quality of service that make Boehmer's superior."

"Excellent service from Rus"

"The workers were efficient, clean, and highly independent."

"Knowledgeable, helpful, courteous, suggestions for making the most of our system"

"no complaints. everything seemed to be OK"

"Technician arrived on time, very informative re: the status of our system. We have requested Mark for the past few years and have always been pleased."

"Technician was shown where the unit was and then completed the tune-up."

"good maintenace advice re filter"

"Mark was on time, friendly, familiar with our home and worked on servicing our AC. Explained that everything looked good, noted that our Plus Agreement Ends in August. Asked if we would like to renew our plan $429.00. I explained that we pay monthly."

"courteous, friendly workers. \great job"

"Russ has always been very attentive to questions about my HVAC system. He usually has the answer right away."

"Arrived on time. Very helpful and professional in responding to questions"

"Staff are efficient, respectful and courteous."

"Exceptional service and respect for our home. We definitely would not hesitate to recommend this business."

"He was clean and quick."

"Very professional attitude, and knowledgeable."

"Technician answered all my questions and gave helpful tips"

"Prompt friendly and courteous service"

"Person was very professional and put cover on his shoes to protect our floors and carpet."

"everything was checked out thoroughly & efficient"

"Mark was very through in performing the necessary inspection of the furnace and air conditioner. I would like to have him perform the service inspection and cleaning in 2020."

"Technician didn't go into the house to clean air exchanger, filter, fan or any pat of furnace, or outside air exchanger - still full of leaves, etc when he left. We confirmed time the day before appointment, but technician failed to appear within set time. Apparently, confirmation did not get passed on."

"Service Technician was on time, courteous and knowledgeable. He took the time to explain the problems, options, and honest appraisal of what actions/outcomes would be. This was very much appreciated. At no time was there any 'pressure' or direction regarding making a decision. We plan to discuss replacing our furnace and A/C unit with Boehmers, without researching the market for competitive pricing, trusting their advice, expertise, and competitive ability."

"Technician was competent, personable and upfront. On the other hand, he DID shut down my furnace... (I witnessed the pressure test failure.)"

"Friendly and courteous service"

"Technician didnt identify himself and wore his work boots in the house"

"Diagnosed the problem quickly...obtained part and effectively repaired the furnace. Excellent technician."

"There were no problems"

"Russ is a great service guy and honest and helpful"

"Tech came did his job - explained what he did - gave us the paper work and was gone"

"Been with you for 38 years."

"Trustworthy, efficient service."

"On time and do a good jobq"

"The technician appeared to spend a lot of time at the outside unit. He only came into the house to adjust the thermostat from heating to cooling. He did not go near the actual furnace/ air conditioning unit in the basement. This is the first time that we have ever encountered this. Normally the technician inspects the entire system."

"Professional,very affable"

"Came on time - friendly, helpful"

"On time, personable and professional!"

"polite respectful competent informative"

"Technician was very efficient thorough and friendly"

"Very polite and professional"

"Mark knows his job."

"Gave me an 8-10 window and didn't show.up on time"

"Arrived on time. Knew what needed to be done. Price was $20. less than quoted"

"I was given comprehensive explanation of service call, findings etc."

"Very knowledgeable about your products. Very pleasant to deal with."

"Came on time . Polite , friendly, diligent"

"The technician was friendly and worked promptly. Provided information on what he did and found."

"Lisa just wanted to push a traditional AC unit that would attach to my furnace. I told her on the phone to think outside the box and she was very reluctant and pushed back on ventless units. Was tempted to end it early and tell her to leave it was that bad. My boyfriend was with me and was not impressed with her either."

"On - Time. Fast friendly and honest service call for my A/C"