Boehmers/Cronin Emery Service Experts Reviews

"The service team was very professional, friendly and accommodating. They did an excellent job, left the work area clean and communicated with us through the entire process."

"on time for appointment, and explained what was being done and followed up on an issue related to the thermostat"

"Clean, and efficient and very informative"

"the young man was very pleasant and did his job well"

"Arrived quickly, solved the problem. Good customer service"

"Ever thing was fine but wait time for arrival time."

"Curtis is always friendly and able to answer any questions we may have."

"Luke is always great!"

"Curtis was excellent and went about his task in a professional manner."

"no comment"

"The technician seemed capable and explained what he did, and what I needed to check."

"Very respectful, friendly, efficient technician"

"friendly, fast, efficient, knowledgeable, did a good job, cleaned up finally good"

"very professional and pleasant"

"The Technician was friendly Arrived on time and worked efficiently"

"Alex and Luke were very professional, Luke did an excellent job and configuring the exhaust pipes at the back of the house"

"Arrived on time. Very knowledgeable and professional and clean. Alexander was very friendly."

"Russell is very knowledgeable and proficient (and pleasant too)."

"The service man was very friendly and efficient. He obviously knew exactly what he was doing."

"Russ always does a good job"

"He was amazing explained every thing, every step of the way"

"He explained what he was doing"

"Great friendly service."

"Technician was very thorough and gave some suggestions to improve the efficiency of furnace and AC units"

"A few cobwebs left in the mainfloor unit. I have vacuumed it myself."

"punctual, didn't waste time and was very helpful answering our questions."

"Russ is always professional , on time and gets the job done ."

"It all went smoothly."

"Have not heard back from the service guy or anyone from the office. Was suppose to update me by the morning of April 27th, it is now aprol 28th. No calls, nothing and my equipemnt is still not fixed. Then i learn that my warranty was not registered with Carrier. The sale person told us that he takes care of that, not to worry about it. Very frustrated!"

"Good job"

"Russ took the time to explain everything to me plus he waited until my husband got home from work to explain everything to him."

"All except that the main electrical panel needed a "Pony Panel" and that was not checked or explained to us, things were good."

"Friendly ,explained what was done ,cleaned one part rather than replacing"

"Very professional and friendly service."

""Ee Dun Good! By Gum."

"Polite, positive, clean good service answers questions"

"The technician was very nice ,did not leave a mess and did a through job"

"efficient, considerate, Friendly, knows his work well, answers questions well"

"Friendly technician, Very knowledgeable regarding his work"

"Boehmers always knows what they are doing."

"Technician was on time, friendly, thorough and explained all the results of his maintenance tests."

"He was polite, knowledgeable and thorough."

"Timely communications"

"The .maintenance check was completed in a timely manner"

"No pressure at all, which was really appreciated."

"Able to get the AC checked without coming in the house due to COVID."

"Russ was really nice and helpful"

"Russ was very amenable and friendly"

"The water heater installation was quick and professional. While there was scratches made to the floor and wall, the company was quick to remedy the problem."

"Our appointment was between 1:00 and 2:00 p.m. However, by 3:00 my husband called to see whether the technician was coming. He arrived by 3:30."

"Technician was prompt, had the right parts and worked efficiently. Price quoted was the amount paid in full."

"Technician was polite and seemed very knowledgeable. Our issue is that when we purchased our new equipment in 2018 we were told that it would cost $99 per year to maintain the 10 year parts and labour warranty. It now costs $300 per year! This represents an increase of 200% - equivalent to an additional cost of $2000 over the life of the warranty!"

"Professional service"

"My wife arranged the service call to have our fireplace fixed. Based on your website it appears as though this was possible . I was here with the tech every step in his assessment. His end result was to have a fireplace company come and assess the problem. We paid 200 for someone to tell us this. I guess we were expecting the tech to have the necessary equipment and materials available to troubleshoot and fix it when he was here. The tech was extremely nice but obviously your company was not the correct choice."

"The technician was nice and fixed our issue. Plus he was there in a timely manner."

"Very professional, answered questions and efficient"

"He did a thorough analysis and showed me things he was looking at and explained the concern. Gave options as a solution"

"Curtis was well spoken and answered all questions . He was very clean and neat around him and his work area. He left us with the utmost satisfaction with a job well done."

"Everything was fast and professional and went well."

"He was very knowledgeable. He explain to me all the test he was performing on my A/C."

"Very professional and respectful. He even gave me tips on my water softener."

"good service"

"He was thorough and did not mind our dog"

"Service was completed in a timely manner."

"Very pleasant and helpful service, explained everything well and fixed the problem. Since it was a call-back, no charge except for the parts. Excellent, professional service!"

"Russ was very knowledgable about the water softener. When he couldn't give me an answer as to why it was generating brown coloured tap water he did reassure me that would discuss with his boss on Monday and get to the bottom of the problem. However there was no follow up on Monday. I had to call Russ to find out what was going on with my water softener. He told me it was to be replaced and that the office would be calling to set up a time for this week. As of 6:32 pm Monday March 22 I have not heard from anyone. Very disappointed as feel that I am on the back burner"

"Always excellent. this visit was the same"

"The work was completed within 2 hours of making a request for service and the technician was very professional"

"Fast service once identified!"

"Timely & knowledgeable service"

"He was very professional"

"On time friendly fast efficient"

"Curtis thoroughly checked our furnace and clearly explained his concerns to us. As always, very polite and helpful."

"excellent service"

"Russ was on time and he fixed our problem."

"Knowledgeable technicians. Polite. Fast. Got the job done."

"Kurtis has visited our home twice over the years, and is always extremely good at what he does, and such an incredibly nice guy on top of his technical expertise. Truly wonderful at doing what he does!"

"We have really struggled with the whole humidifier and purifier issues in our newly built home, and today you made suggestions that will make our life easier and better for our children's overall health. All because you took the time to ask the questions. We know we asked the builder in the first year we were in our home about a humidifier, and they said, they do not do that (the builder I expect). We never thought to look if the furnace company provided humidifiers or purifiers. Now we are on our way to getting cleaner air. Also thank you for finding that tiny leak on our semi-annual service call, we would never have known it was there."

"Curtis is very pleasant and knowledgeable. Goes out of his way to assist with the issues."

"The Technicians works was top notch, and when I asked to be referred to sales for a quote, he acted immediately and I received a phone call the next day. However, when I requested they send an email for followup, I haven't heard since."

"Friendly and good quality service. The service man reviewed all options with us carefully. The work was done on schedule and with little disruption."

"The technician who came to first check our furnace was very friendly and helpful, even though he had bad news in the end. The sales person provided a lot of information when we met, and answered all whole bunch of questions by email in a very helpful way. And the installers got everything done promptly, even though I think one of them was stuck on the highway in a snow storm so they were a person down for much of the morning. It was all good."

"Good fellows and did a great job."

"Lisa was very professional and well informed. She gave me various options to suit my needs."

"No problems with the technician BUT big problems with scheduling! When I make an appointment a year in advance I expect a technician to be at my home at the beginning of the appointment slot not at the end. If I am bumped to later due to someone not having a working furnace that is understandable BUT I expect a phone call to advise that I will be delayed and by how long."

"Very professional work listen to the customer and curtious, very respectful and clean."

"My rep is amazing. Every time he comes he does a THOROUGH check up. Not just replace my filter as asked but check everything else. This gives me a piece of mind and comfort not worrying about it, especially in the winter."

"Always here within time frame, courteous, respected COVID protocols, confident in technicians work"

"I was very pleased with service."

"The Technician arrived right on time. Wore a mask. Put his shoe covers on, and went right to work. He's been here before, knew what to do and where to go. Was friendly and seemed very efficient. I didn't catch his name."

"Friendly, professional service."

"Prompt reply to my call and getting issue resolved"

"The service call was handled so quickly, so nice to see!"

"Very quick response to my initial call for service"

"It was well done"

"Russ as usual was on time, friendly, helpful and courteous."

"I always get good service from Boehmers/Cronin Emery Service Experts!"

"Curtis communicated with me well, and worked hard to fix the problem after the diagnosis reached. Took the time to help me understand the issue."

"Curtis was very friendly, did not use foul language."

"Introduced himself and asked me if I had any issues when he first arrived. Very pleasant."

"The technician came promptly and completed the scheduled maintenance. Told us that the system is working properly."

"I called because we had no heat and was assured a serviceman would come ASAP."

"He was on time - and efficient"

"The job was done efficiently and the serviceman was very informative and helpful."

"On date and time promised in October. Called to remind a few days in advance."

"Prompt and efficient"

"Quick service, good advice, good industry/competition knowledge, identified/repaired additional issues, attempted corrections before just defaulting to "you need a new furnace, sign here". Later conversations with other providers confirmed that there were assuredly going to have been appointment and service/installation issues that Boehmers had already addressed or eliminated."

"located problem and solved it"

"Excellent. Personality to boot."

"He completed everything & explained it to me"

"Quick response and easy to work with and professional staff"

"Very prompt & technicians who were here were very thorough & very friendly & proficient!"

"do you relay what to know?OK the service was very good but the price with you charge me for the part o my good you find this on the E bay with 69 $ not 299 plus 99 $ for serving"

"The technicians were prompt, efficient and courteous throughout their provided service, from the routine maintenance through the installation of the new furnace."

"Tech seemed to be efficient and knowledgable"

"Swift, smooth, uneventful. Service person pleasant"

"Very polite, professional and helpful service by Curtis during the Service call. Also excellent experience booking the service and dealing with Tina in the office."

"We were pleased with the service as the technician was able to fix the loud sound. Very polite technician. However this is second time we have had this technician + each time he has not sealed the furnace appropriately after cleaning. Last time the tape came off as soon as furnace came on. Another technician had to come + seal it properly. We usually have one of 2 other technicians come since that incident. I understand this appt. was set up quickly. Once again it was not sealed properly or neatly. There was a gap. My husband has put on some additional tape."

"Zach was polite and very respective of our home."

"I called for service call @ 5:17 pm and Brock the technician arrived @ 5:40 pm. Not estimated time of arrival, due to evening service on call."

"Very thorough"

"Very professional"

"You Technician was very informative and polite"

"knowledgeable and courteous service."

"Technician was on time, courteous, helpful"

"For reasons listed below"

"Ali Braedon was very helpful answering all my questions and patiently showing what he was doing and why and patiently showing me how to operate the new thermometer."

"Professional and friendly"

"He arrived on time. He answered my questions about humidity setting. He got everything done in good time. And he treated me very nicely."

"Great telephone service."

"On time, very courteous, concerned about safety and explained everything he did."

"Service expert took the time to answer all our questions and provided info re furnace and air conditioner replacement when needed."

"Quick, well done, clean"

"Luke came in for a well water softener check (nothing wrong with it) suggested a new efficient one that would save me money. Knew what he was talking about and no hard sell. Came next week and installed. No mess or inconvience."

"Damage to stucco at front door from technician kicking snow loose from his boots"

"He is always efficant and great at what he dose."

"Luke was professional, efficient and very courteous!"

"Was very good at what he did."

"Tech was vet efficient and answered any questions l had"

"Jon was great and returned all my calls promptly. Alex and Alex arrived on time and did a great job."

"No prior notice about the fee for the call. No new information was provided by the tech. No repair was done."

"Fixed problem same day."

"Once it was decided that I needed a new furnace everything happened very quickly. Salesperson Brady, Jon and Luke installers had new furnace installed the next day. Still have questions about the thermostat but will phone someone to answer my questions."

"I was able to schedule service at a time convenient for me. Technician arrived within the 2 hour service window. Technician was knowledgeable, helpful and got to the source of the problem quickly."

"The furnace is working but only lasted 9 years and required a very expensive fix, nothing to do with you, but I am not pleased with Lennox. I need a new air conditioner in the spring, this is an opportunity to do something about it. Help?"

"very polite, explained exactly what his service call involved, wore mask & shoe coverings, no fuss, no muss excellent"

"All of your technicians are very polite and knowledgeable. We have used your services for many years and trust you very much. Thanks for your great service."

"Booking the apptmt was seamless, the tech showed , on time, was friendly, professional, and prompt in his work."

"Excellent & swift service"

"Luke was very friendly and efficient as he always is and was very careful using Covid protocol at all times,"

"Zach did a thorough job and gave me updates as he worked."

"On time and very pleasant"

"Everyone we dealt with was very knowledgeable, and the reaction time and urgency put towards our situation was very much appreciated"

"Friendly, efficient, helpful"

"The person was punctual and thorough."

"Curtis was very friendly and efficient and did his job in a workmanlike manner. I felt badly as I was on a long-distance business call and did not properly say goodbye to him when he was finished. He explained to me all the work that he did and he also helped me with my humidifier problem."

"Professional, knowledgeable, tidy -- a pleasure to have him in my home."

"Did the job in an efficient manner. Pleasant."

"They came on time and finished ahead of schedule."

"The technician sent to fix our fireplace did not know Valor fireplaces and we had to get Bast to fix it, at a cost of $333 on top of what your technician charged for nothing."

"Everyone that works for this company are v Always friendly. My yearly maintenance is easy to book and any issues that pop up they send someone right away."

"Technician was prompt, courteous, thorough, and accommodating."

"Russ has gone above and beyond when servicing our furnace. He always has some advice to assist us in maintaining our furnace."

"Very courteous and professional"

"He answered all my questions and made sure the hummidfier was working I would be happy if he did my next appointment on May 27, 2021"

"Curtis arrived on time. He called us when he arrived from his truck, to check if we were covid free before coming in. He also put his booties on when he entered our house. He serviced our furnace in a timely manner."

"efficient, courteous service provider"

"Pleasant, courteous young man. Explained things thoroughly."

"Zak was friendly and courteous"

"Technician installed new thermostat very efficiently"

"Acted professionally"

"I can't think of the technition's name off hand but, he was very polite, and professional. He explained what he did to us before he left. the question below will no longer apply as we are selling our homw and moving Feb. 1st., 2021"

"Knowledgeable and prompt service"

"Solved problem, technician was personable, careful to protect flooring, etc."

"good service"

"He seemed very proficient."

"Quick and friendly service from everyone, from the first phone call to the tech who came to repair the old furnace, to the sales person to the install techs. I was very impressed."

"The sales person was very responsive on the day the technician locked down my furnace. The three installers including Alex, Brock and Luke were polite, hard working and cleaned up everything before they left."

"On time. COVID ready. Patient. Thorough. Pleasant. Courteous. Satisfactory result."

"He took the time to do it well. He was pleasant and personable. A great Ambassador for the company."

"Very friendly and professional"

"Zachary was very efficient."

"Alex is very personable and we liked his manner4."

"Technician called the next day and asked about my issue- gave some suggestions and when they didnt work assured me he was coming over."

"He was very good and explained some things about how to care for the furnace."

"Very professional and kind service. Absolutely nothing to complain."

"Efficient, timely and very pleasant"

"very friendly, got the job done"

"tech came in found the problem and got it repaired"

"Alex was great, courteous, explained what did at the end. Would request him next fall for sure."

"Technician was professional, pleasant and informative. The office staff (Erica and Tina) are also very helpful, pleasant and accomodating."

"Service level is good, but a long term problem with ac has still not been resolved."

"Luke is very courteous and is very willing to explain the new computerized thermostat in easy terms"

"Curtis was very helpful answering my questions & explaining the work he was doing."

"Clean, tidy and efficient as always. Pleasure to hear the expert information being provided about my H/Vac system."

"Chris was on time for appt & very nice & did a good job He had a mask on which right now is very important I also wore one"

"Brock was prompt and courteous. However, when I had originally scheduled my appointment a year ago, I was expecting service on September 30, 2020. I did not receive a confirmation email this week and when I called the office, I was told that no such appointment was in their system. However, I was able to schedule an appointment on October 1, 2020."

"Unable to provide printed outline of what is included/covered with warranty service contract, which was purchased over and above warranty which came with a new furnace and air conditioning unit installed in 2019"

"From start to finish .. sales to installation .. I had helpful information, good service .. and even strong follow up to check on satisfaction after the job was complete."

"Technician was very courteous and helpful."

"Technician was polite, worked quietly and was informative about what he had donee."

"He was on time, courteous and was done on time."

"Courteous, informative and it would seem thorough"

"Easy to book, punctual, clean, polite, efficient, explained how everything was, thanked us for being customers"

"Very courteous, thorough and answered questions I had regarding various issues related to the furnace and air conditioner as well as some non equipment products"

"You guys always do a good job."

"Great to see Luke again. Glad that we can have the same technician service our HVAC because he then knows our system."

"Technician was very nice and was there when he said he would be and fixed the issue."

"Luke did a very thorough inspection and explained things completely."

"He is prompt. He takes the time to respond to all my questions."

"Great staff who are knowledgeable and thorough."

"Top notch service! Pleasant to deal with. Your technicians are pleasant and knowledgeable."

"Answered all our inquiries"

"On time, efficient, polite, followed Covid protocols."

"Zack was thorough, diligent, knowledgeable and personable."

"Russ is very helpful, does a good job and is friendly."

"The technician was polite and very good at the job he is doing."

"Russ has serviced our furnace ffor a number of years and has always been courteous and friendly, and has always let us know of potential problems before they can occur"

"professional and courteous service"

"Professional & answered all our questions"

"Know our system and very efficient at his work"

"On time, courteous and knowledgeable"

"The rep was honest and focussed."

"gentleman was very helpful and polite"

"Technician helped me with a problem unrelated to his call"

"Very thorough in analyzing the performance of the furnace and air conditioning. Luke also took the time to review the technical aspects of the thermostat and vent opening settings in the basement during the air conditioning season. He was so patient, friendly and helpful"

"Technician was friendly and polite. Serviced both the boiler and A/C"

"very friendly. got the job done"

"He was on time polite and thorough"

"Chris was very thorough. Explained what he had done."

"On time. Polite. Informative."

"Alexander was polite, wore a mask, kept a social distance, maintained a clean area when working and gave us a detailed report on the inspection when he was finished."

"Very professional, time accurate, excellent quality"

"Erica was able to direct a technician to us the day we called for help. Curtis was most helpful, friendly and polite. He obviously enjoys his work, whistling along, except when he was answering my questions - which he did willingly.!"

"All good on time courteous"

"It has been a week Fri. and we have not had motor replaced as yet. We have stayed home from work for that time waiting so we could be here. It has been extremely hot and have no air conditioningl."

"Very polite and courteous service. Informative."

"Luke the technician was very courteous and professional. He completely the inspections to our furnace and air conditioner in a timely manner and explained the details of the inspection clearly."

"Installers were prompt friendly & install went smoothly"

"Fixed issue."

"The service man was prompt, polite and performed all tasks thoroughly. He clearly explained all aspects of the inspection."

"They came out the same day to help us figure out what the problem was and are working to get it taken care of"

"He is very skilled at his jpb/"

"Alexander was on time, courteous, and explained very clearly what he did and what the results were."

"Like the tech (Russ) very efficient, does good work and is trutworthy"

"Prompt arrival, and very pleasant service"

"Chris was fabulous resolving my issue over the phone. First experience with your company after buying home where you previously serviced the equipment. Great experience"

"Chris always does a great job. It is nice to have the same technician each year."

"Technical ability and integrity."

"Technical capabilities and integrity."

"Took extreme covid precautions (wore mask even when working downstairs and outside!) and explained everything he had checked."

"Friendly, knowable, and respectful."

"He was prompt and polite."

"Booking scheduled accurately, technician called in advance and arrived on time. Excellent pro active service and answered all questions, with some great recommendations. Technician was very knowledgeable and courteous."

"Service tech was able to come next morning as we were hoping. Once here he wore his mask, covered his boots when in house and quickly fixed our issue. He was very informative and pleasant! We used your service in the past and will continue to use your services when required."

"Luke was masked and professional"

"Very polite and did a great job."

"On time, efficient work, personable, communicated what I needed to know."

"quick courteous prompt service ! A1"

"Very courteous and attentive"

"Prompt service."

"Everything was explained about my system."

"was on time seemed to know what he was doing, cleaned up after himself"

"The service person was on time, very professional and answered my questions."

"Friendly and professional help."

"Pleasant Competent Friendly Helpful hints"

"Alexander was very friendly and explained everything that he was doing. He was very thorough with the service he provided."

"Pleasant service provider. Answered my questions. I felt comfortable with him."

"Luke is always very courteous. He answers all my questions and does his job well. And with covid on he was extra cautious"

"Efficient, diagnosed the problem quickly, and communicated technical issue well."

"ten"

"Curtis was right on time to start with; he was very courteous and explained our problem."

"One hour late outside of 2hr window."

"They were very respectful of my home and they wore masks"

"On time"

"Curtis was very friendly, informative and explained a lot to me and very willing to answer any question I had."

"What more can I say? Excellent."

"Curtis has always been very friendly and helpful."

"Curtis was very knowledgeable about our specific system...even pulled up all the recent service details!"

"The appointment was prompt, the tech was competent and professional."

"Lisa was professional, knowledgeable, and very comprehensive in her sales presentation. She was also very friendly and easy to talk with and ask questions."

"came later than scheduled, but did a good job - friendly, considerate"

"The technician was very knowledgeable and really went over and above. I was very impressed with the service."

"The technician was prompt, courteous and took the time to show me how to reset the timer should I need to do so in the future."

"Friendly professional service. Took time to answer my questions. Great service !"

"excellent - helpful - polite etc. etc. etc. super"

"Boehmers/Cronin stood behind their product when an AC coil decided to give up the ghost two years after being replaced."

"They were great."

"Fast response, got the AC working!"

"Our need was met quickly and professionally"

"Everything done efficiently and well-explained. Appreciated the precautions taken due to current COVID situation"

"Technician was pleasant and approachable.Wore his mask when he came to the door and told me he could do all he needed to do outside which he did.Appreciated that he cleaned out the coils.Well done"