Boehmers/Cronin Emery Home Services by Enercare Reviews

"Excellent customer service"

"I've always been happy with the service."

"Please keep up the great work and service! High quality work and friendly staff. Everyone was very knowledgeable. For the money spent that is the service I want and expect so thank you."

"Courteous, masked and efficient"

"He diagnosed an issue and showed me what was wrong."

"Curtis provided excellent professional customer service. Explained all of his work in detail."

"Russ is very knowledgeable, efficient, pleasant and dedicated to the customer's needs."

"The Sales Rep was very friendly."

"Got it done in a day and it was well done."

"Zack was very helpful"

"He was very efficient and pleasant."

"Very polite, friendly and professional. Previous technician went over maintenance results in detail. This one just said everything looks goodI. With more detail I wouldve given him a 10."

"Prompt arriving also worked in a timely matter to complete the service."

"Gentleman was early, polite, remembered being at the house before. Thorough."

"Technician was great. Getting the appointment was less than efficient as it took several days and calls."

"On time, did the job."

"Arrived on time. Friendly. He explained his process and promptly completed the service."

"Boehmers installed two identical A/C units at 94 Columbia Street West, in 2016. Each year, unit #1 works and unit #2 doesn't. I feel I either got a faulty unit or a faulty installation, regarding unit #2, since both were installed at the same time. I don't think I should be experiencing problems and costs with a 5 year old A/C unit while under a 10 year warranty. A Boehmers technician came to look at the A/C unit on August 23rd. He examined the unit outside and the furnace inside and said there was a leak of coolant, that the furnace needed a new coil, and that somebody from Boehmers would contact me to arrange the repair. I was totally satisfied with the technician's work. No one from Boehmers has contacted me and it is now August 27th."

"The technician took the time, when asked, to explain in a clear and courteous manner what he was doing and why. Very informative. He also assisted with the transition of my account details over to the new company."

"Always professional and complete"

"He was thorough in his technical work and , cordial, and helpful dealing with our questions about changing the location of the thermostat"

"The service was excellent. Unfortunately there was confusion with the appointment time. A message was left on my machine the day before but I didnt check my messages."

"Technician was on time and, after a short examination of the outside compressor unit, found the problem. He had the part with him and quickly replaced the faulty capacitor."

"Great service all around from the person on the phone to the technician that completed the work."

"He was very quick and did a great job."

"Service was arranged quickly (at night) and technician arrived on time and efficiently solved our issue."

"Technician was professional, friendly, efficient and informative."

"Everything was clear quick and neat."

"On time friendly and knowledgeable"

"The sales rep who came out was courteous, took the time to go over our options with us, and seemed knowledgeable and professional. If he had given us a price that was close to what your competitors offered, we would definitely have chosen to buy from him."

"Luke seemed qualified, explaining answers to my questions. He also seemed to take his time making sure everything was working prior to leaving."

"Nothing has been fixed or proble m identified or solution or time of possible fixing sugestedd"

"- prompt service, easy to schedule a time that worked for us. Technician is friendly and knowledgeable."

"friendly and performed job in a timely manner"

"Very pleasant and knowledgeable ."

"The service technican was prompt and explained the findings of his work."

"Everything was done in accordance with your program."

"the team worked very well at getting the task done in a reasonable time. They left the area cleaned up when they were finished. They were efficient and respectful to me as the customer."

"Excellent worker and answered every question we had and even called in for quotes on water soften have called back but we will we are on holidays this week but we will get back to you thanks Rhonda"

"Technician was very friendly , organized and knowledgeable ."

"On time ,very courteous , got the job done and explained everything very well."

"Fast response to our inquiry, well informed sales staff, and the new unit was installed efficiently by technicians who cared about the state of our house."

"Service as always was satisfactory, Russ is a very good representative of your company. He did however unplug the hot water heater. This plug has no interaction with furnace or a/c. He at least should have plugged it back in. It could have cost a $90 service charge and I would have been unhappy. Alls well that ends well however."

"I gave him that rating because he went way beyond and fixed everything that needed correction which I never would be the problem AC as well pump on furnace. WOW that is awesome Service and did all with a smile to make sure everything was what it should be."

"The service person arrived on time and were very professional."

"I stayed with the technician while he was working to learn more about our healing/cooling equipment and discuss its functioning regarding any questions he may have had or to share any findings he made along the way. However, in this era of COVID-19, it would have been nice if he would have indicated to me that he was removing his mask to blow out a drainage duct so that I could have left the room for a bit (we were 2 meters apart, however removing a mask is removing a mask). I didn't realize what he was doing until he was finished since his back was to me."

"I had to follow up after more than a week about receiving a quote. Took another two days to respond to my email and was only told that there was no solution for installing a new AC. Wanted clarification as to what other options might be...still no response back"

"We have had Gas in our home for 4 years, and we have always had Luke do all our service. He is such a nice person, and very courteous, and friendly."

"Installed new H&A system four years ago and have Been completely happy with the system. Heatpump is wonderful and extra expense paid back. Very friendly and helpful staff when I pick up filters semi-annually."

"I called Friday to ask about a concern with our hot water heater (purchased from you years ago) - Monday, Russ came, diagnosed the issue, and ordered the part - we were expecting to hear back in a week or so- Tuesday, your technicians came and installed the part ! So quick, such great service - always!"

"on time."

"Service was immediate, even though not an emergency, with a Professional dedicated team approach."

"Technican was knowledgable and conducted swrvice in a timely manner"

"Russ is always on time, friendly, efficient and certainly knows what he is doing. We trust him!"

"Unable to supply requested product 60 Gal Rheem Water Heater as contracted"

"We have received above excellent service for the past 20 years."

"technician was very thurough and described the condition of the appliance after completion of the service and what he found"

"Work completed efficiently! I have dealt with Boehmers/Cronin Emery since 1998!"

"Very good job"

"He could not have been more pleasant went about his job and answered any questions we had"

"I reported that I have been seeing a message on my control unit that begins with: "IComfort cannot communicate with this equipment" Alex was very helpful and thought he may have solved the problem but it continues to appear on a regular basis and I would like to get it fixed."

"Tech was very polite and explained what he was doing."

"Alex was quick and knew was he doing. HOWEVER. it was disturbing that a 2 month old Lennox AC needed service in the first place."

"Russ is so knowledgeable & also very friendly & easy to talk to!"

"The service tech is known to me and he is very polite and efficient."

"Friendly, Polite, Mask wearing! Clear explanation on the steps in checking A/C and furnace."

"Very informative."

"We were very impressed on how fast that a service person was able to respond and provide us the details on the issue. However, they provided me with a window of 8am to 10am when they would arrive and then when I called they said that the window was actually 8am to 5pm."

"Alexander was on time, thorough, and took the time to explain and answer questions."

"He went about his business, was pleasant, etc. No complaints!"

"Luke is professional, efficient and courteous!"

"The service was completed quickly and efficiently."

"Good product however too costly"

"did a very good job, fast and efficient."

"He is always polite, He explains things."

"punctual, polite, neat and everything worked when he was done."

"Been before to my house, very personable remembered why he was there, friendly and polite."

"Curtis was very courteous and quickly solved the problem."

"Zachary arrived on time was very efficient and discovered a problem with the furnace solenoid . He told us of the problem , told us of the cost of the part and arranged an appointment to put a new one in."

"Service rep. excellent"

"The technician was on time, very courteous, extremely efficient, and even re-programmed our thermostat so we'd be more comfortable."

"Technician took an interest in my issues and did his best to resolve the matter."

"everything was fine."

"Great service. Polite and friendly technician."

"Super quick service. Informed us of what was needed and the cost. Great communication."

"The technician was very efficient and offered explanations to my questions."

"Was professional and did a through job"

"Russ is always prompt, skillful, and so good to deal with. Always gives us the information we need !"

"Alexander was early and very good and knew what he was doing."

"Tech was very thorough. Gave detailed info on the status of furnace and AC and provided honest, practical advice on what did / didn't need to be done"

"The chap was very pleasant ,cheerful and efficient.Answered my questions and took the dead mouse out of my filter!!"

"Very Through"

"He was on time, worked safe, helped us with some questions we had"

"The technician did an amazing job. He was thorough, he was prompt, and he fixed our a/c in a timely manner, without costing us a complete fortune. He was also very good with Covid safety protocols. The person who booked the appointment on the Friday, however, had us wait until Monday for service, on an exceptionally hot week-end, because of the overtime costs that it would have entailed, but it sounds like we wouldn't have been charged the overtime costs because we are a Plus member. Can someone please confirm that with me at mjgoertz4@gmail.com and also add that information to our profile so that the after hours receptionist is aware the next time?"

"On time, efficient and contact free."

"The technician was prompt, polite, and knew what he was doing."

"Punctual and efficient"

"Russ is awesome!"

"Professional service. Explained everything to me. Did not try to upsell, but told me the system is fine."

"The technician was polite knowledgeable and cleaned up after himself used covid protocals"

"Was on time , efficient . friendly, and changed filter for me."

"prompt service"

"he was very efficient & fast"

"Honest approach! Straight forward. Didnt waste my time."

"excellent response; professional; knowledgeable,"

"Jon was exceptional in explaining the options and promoting the Advantage program as perfectly aligned to my desire to upgrade as a preventative thing without having to pull money from investment accounts."

"Technician very courteous."

"very personable and took time to make sure that I understood and answered any questions'. Did not feel pressured in any way."

"arrived on time - done quickly - at present works"

"great customer service!"

"Zach is knowledgable friendly chatty and just overall agreat technician. We love him."

"Guys were on time polite and efficient"

"Did good job to solve problem as usual"

"Polite, efficient service."

"Russ was very knowledgeable and answered any question I had. Wanted to fix furnace first before having to replace for new one. (Air one just wanted to put new furnace in)"

"Ross has been coming here for years. He is very prompt and very personable"

"We've used Boehmers for years . The old AC and Furnace were installed in 2000. Brady , the consultant gave me various options and good suggestions. Rob and Brabdon worked well at installation . All wore mask the whole time. They covered the steps and carpet first thing when they came in the house."

"Russ is knowledgeable, on time and professional."

"Friendly and professional"

"Very well done"

"Problem was repaired. My wife was present when the service technician arrived. She advised he was knowledgeable, helpful and professional. I believe he is the same technician that attended last and at that time I met him. At that time I felt he was probably the best technician that had ever serviced our furnace. He was everything described above and also took the time to explain what he had done as well as what to be aware of with possible issues due to the age of the furnace. He is an asset to your business."

"Zachary was great. What more can I say?"

"Came the same morning I called in. Technician was friendly, knowledgeable and quickly found and fixed the issue with my furnace. Very satisfied with the service"

"Very professional"

"My wife and I would like to express our thanks and appreciation for the way the team at Boehmers/Cronin Emery Service Experts treated us. We had a really great experience. Although we had quite a few unusual issues with our A/C system right from the start, the company continued to look after us each and every time. They were very prompt and professional and did an excellent job at troubleshooting and replacing the faulty equipment. This company is well organized and the technicians are very knowledgeable and respectful, we certainly recommend them highly."

"Mr c. Hill did my air service. He does a very job. I all ways ask for Cris to do my service."

"Arrived on time. Very courteous. Went about his work. Provided info at end of call"

"Sales consultant was friendly - knew the products and answered all our questions."

"Russ is fantastic. He communicates well what he is doing or has done. He is good with the covid19 precautions. I look forward to him doing future checkups for us. Russ is the best."

"Service technician was friendly and polite. He did his job very professionally"

"I have been expecting a return visit to test and check my air conditioner. At least a phone call to say when I should expect someone. Please follow up. Thanks."

"Jack was very pleasant and courteous. He answered all of my questions. He confirmed my nest appointment and reminded my that my contrat payment would be due in June."

"Professional and very knowledgeable. Awesome attention to Covid-19 rules."

"Nice, honest and friendly"

"The technician was courteous, knowledgeable and pleasant to deal with."

"Luke was terrific. Informative, efficient and gave great advice."

"Russ was knowledgeable and helpful."

"None"

"Service - Both did a very good job with the install. Very little disruption and cleaned up afterwords. They explained and showed me the new equipment and how to operate it. Sales- Jon walked us through the process, explained the options and listened to us, answering all questions. He scheduled install but told us he'd keep an eye out if it could be moved up. True to his word he did let me know and the install wenyt in a day early."

"Prompt service, knowledgeable technician"

"All the techs did a good job and were very good with my 4 year old son who wanted to help/supervise"

"on time - worked out problem of fan not going on - had already replaced fan in the fall- next place to look would be board ??"

"still waiting for a quote"

"on time, cleaned up afterward"

"Friendly, polite, helpful"

"He has provided excellent service for us for more than a decade. He knows the equipment and the products available to us. We trust him."

"Profesional"

"clean, quick efficient. put everything back in place after visit."

"great service"

"Very personable and knowledgable"

"Quick efficient and quiet. My wife slept through the whole thing"

"technician made a house call to place two filters and a light bulb in the furnace that we had ordered from your last technicians' visit for our regular yearly check up. He was quiet and efficient and fast , no problems what so ever...."

"Russ is very patient and explains and answers questions in an understandable way (I'm recently widowed and 82 years old.) He explains other services available."

"The technician was friendly respectfully wore shoe covers and a mask and performed the service quickly and efficiently."

"Luke was friendly, polite, and took his time. He kept to the covid19 rules. Thank you."

"Excellent, timely, thorough, friendly service."

"Best service ever. The highest quality of workmanship!!!"

"inspected all the items and explained all the conditions to us"

"The service many was very friendly, made sure to keep things safe, and seemed really competent."

"The service team was very professional, friendly and accommodating. They did an excellent job, left the work area clean and communicated with us through the entire process."

"on time for appointment, and explained what was being done and followed up on an issue related to the thermostat"

"Clean, and efficient and very informative"

"the young man was very pleasant and did his job well"

"Arrived quickly, solved the problem. Good customer service"

"Ever thing was fine but wait time for arrival time."

"Curtis is always friendly and able to answer any questions we may have."

"Luke is always great!"

"Curtis was excellent and went about his task in a professional manner."

"no comment"

"The technician seemed capable and explained what he did, and what I needed to check."

"Very respectful, friendly, efficient technician"

"friendly, fast, efficient, knowledgeable, did a good job, cleaned up finally good"

"very professional and pleasant"

"The Technician was friendly Arrived on time and worked efficiently"

"Alex and Luke were very professional, Luke did an excellent job and configuring the exhaust pipes at the back of the house"

"Arrived on time. Very knowledgeable and professional and clean. Alexander was very friendly."

"Russell is very knowledgeable and proficient (and pleasant too)."

"The service man was very friendly and efficient. He obviously knew exactly what he was doing."

"Russ always does a good job"

"He was amazing explained every thing, every step of the way"

"He explained what he was doing"

"Great friendly service."

"Technician was very thorough and gave some suggestions to improve the efficiency of furnace and AC units"

"A few cobwebs left in the mainfloor unit. I have vacuumed it myself."

"punctual, didn't waste time and was very helpful answering our questions."

"Russ is always professional , on time and gets the job done ."

"It all went smoothly."

"Have not heard back from the service guy or anyone from the office. Was suppose to update me by the morning of April 27th, it is now aprol 28th. No calls, nothing and my equipemnt is still not fixed. Then i learn that my warranty was not registered with Carrier. The sale person told us that he takes care of that, not to worry about it. Very frustrated!"

"Good job"

"Russ took the time to explain everything to me plus he waited until my husband got home from work to explain everything to him."

"All except that the main electrical panel needed a "Pony Panel" and that was not checked or explained to us, things were good."

"Friendly ,explained what was done ,cleaned one part rather than replacing"

"Very professional and friendly service."

""Ee Dun Good! By Gum."

"Polite, positive, clean good service answers questions"

"The technician was very nice ,did not leave a mess and did a through job"

"efficient, considerate, Friendly, knows his work well, answers questions well"

"Friendly technician, Very knowledgeable regarding his work"

"Boehmers always knows what they are doing."

"Technician was on time, friendly, thorough and explained all the results of his maintenance tests."

"He was polite, knowledgeable and thorough."

"Timely communications"

"The .maintenance check was completed in a timely manner"

"No pressure at all, which was really appreciated."

"Able to get the AC checked without coming in the house due to COVID."

"Russ was really nice and helpful"

"Russ was very amenable and friendly"

"The water heater installation was quick and professional. While there was scratches made to the floor and wall, the company was quick to remedy the problem."

"Our appointment was between 1:00 and 2:00 p.m. However, by 3:00 my husband called to see whether the technician was coming. He arrived by 3:30."

"Technician was prompt, had the right parts and worked efficiently. Price quoted was the amount paid in full."

"Technician was polite and seemed very knowledgeable. Our issue is that when we purchased our new equipment in 2018 we were told that it would cost $99 per year to maintain the 10 year parts and labour warranty. It now costs $300 per year! This represents an increase of 200% - equivalent to an additional cost of $2000 over the life of the warranty!"

"Professional service"

"My wife arranged the service call to have our fireplace fixed. Based on your website it appears as though this was possible . I was here with the tech every step in his assessment. His end result was to have a fireplace company come and assess the problem. We paid 200 for someone to tell us this. I guess we were expecting the tech to have the necessary equipment and materials available to troubleshoot and fix it when he was here. The tech was extremely nice but obviously your company was not the correct choice."

"The technician was nice and fixed our issue. Plus he was there in a timely manner."

"Very professional, answered questions and efficient"

"He did a thorough analysis and showed me things he was looking at and explained the concern. Gave options as a solution"

"Curtis was well spoken and answered all questions . He was very clean and neat around him and his work area. He left us with the utmost satisfaction with a job well done."

"Everything was fast and professional and went well."

"He was very knowledgeable. He explain to me all the test he was performing on my A/C."

"Very professional and respectful. He even gave me tips on my water softener."

"good service"

"He was thorough and did not mind our dog"

"Service was completed in a timely manner."

"Very pleasant and helpful service, explained everything well and fixed the problem. Since it was a call-back, no charge except for the parts. Excellent, professional service!"

"Russ was very knowledgable about the water softener. When he couldn't give me an answer as to why it was generating brown coloured tap water he did reassure me that would discuss with his boss on Monday and get to the bottom of the problem. However there was no follow up on Monday. I had to call Russ to find out what was going on with my water softener. He told me it was to be replaced and that the office would be calling to set up a time for this week. As of 6:32 pm Monday March 22 I have not heard from anyone. Very disappointed as feel that I am on the back burner"

"Always excellent. this visit was the same"

"The work was completed within 2 hours of making a request for service and the technician was very professional"

"Fast service once identified!"

"Timely & knowledgeable service"

"He was very professional"

"On time friendly fast efficient"

"Curtis thoroughly checked our furnace and clearly explained his concerns to us. As always, very polite and helpful."

"excellent service"

"Russ was on time and he fixed our problem."

"Knowledgeable technicians. Polite. Fast. Got the job done."

"Kurtis has visited our home twice over the years, and is always extremely good at what he does, and such an incredibly nice guy on top of his technical expertise. Truly wonderful at doing what he does!"

"We have really struggled with the whole humidifier and purifier issues in our newly built home, and today you made suggestions that will make our life easier and better for our children's overall health. All because you took the time to ask the questions. We know we asked the builder in the first year we were in our home about a humidifier, and they said, they do not do that (the builder I expect). We never thought to look if the furnace company provided humidifiers or purifiers. Now we are on our way to getting cleaner air. Also thank you for finding that tiny leak on our semi-annual service call, we would never have known it was there."

"Curtis is very pleasant and knowledgeable. Goes out of his way to assist with the issues."

"The Technicians works was top notch, and when I asked to be referred to sales for a quote, he acted immediately and I received a phone call the next day. However, when I requested they send an email for followup, I haven't heard since."

"Friendly and good quality service. The service man reviewed all options with us carefully. The work was done on schedule and with little disruption."

"The technician who came to first check our furnace was very friendly and helpful, even though he had bad news in the end. The sales person provided a lot of information when we met, and answered all whole bunch of questions by email in a very helpful way. And the installers got everything done promptly, even though I think one of them was stuck on the highway in a snow storm so they were a person down for much of the morning. It was all good."

"Good fellows and did a great job."

"Lisa was very professional and well informed. She gave me various options to suit my needs."

"No problems with the technician BUT big problems with scheduling! When I make an appointment a year in advance I expect a technician to be at my home at the beginning of the appointment slot not at the end. If I am bumped to later due to someone not having a working furnace that is understandable BUT I expect a phone call to advise that I will be delayed and by how long."

"Very professional work listen to the customer and curtious, very respectful and clean."

"My rep is amazing. Every time he comes he does a THOROUGH check up. Not just replace my filter as asked but check everything else. This gives me a piece of mind and comfort not worrying about it, especially in the winter."

"Always here within time frame, courteous, respected COVID protocols, confident in technicians work"

"I was very pleased with service."

"The Technician arrived right on time. Wore a mask. Put his shoe covers on, and went right to work. He's been here before, knew what to do and where to go. Was friendly and seemed very efficient. I didn't catch his name."

"Friendly, professional service."

"Prompt reply to my call and getting issue resolved"

"The service call was handled so quickly, so nice to see!"

"Very quick response to my initial call for service"

"It was well done"

"Russ as usual was on time, friendly, helpful and courteous."

"I always get good service from Boehmers/Cronin Emery Service Experts!"

"Curtis communicated with me well, and worked hard to fix the problem after the diagnosis reached. Took the time to help me understand the issue."

"Curtis was very friendly, did not use foul language."

"Introduced himself and asked me if I had any issues when he first arrived. Very pleasant."

"The technician came promptly and completed the scheduled maintenance. Told us that the system is working properly."

"I called because we had no heat and was assured a serviceman would come ASAP."

"He was on time - and efficient"

"The job was done efficiently and the serviceman was very informative and helpful."

"On date and time promised in October. Called to remind a few days in advance."

"Prompt and efficient"

"Quick service, good advice, good industry/competition knowledge, identified/repaired additional issues, attempted corrections before just defaulting to "you need a new furnace, sign here". Later conversations with other providers confirmed that there were assuredly going to have been appointment and service/installation issues that Boehmers had already addressed or eliminated."

"located problem and solved it"

"Excellent. Personality to boot."

"He completed everything & explained it to me"

"Quick response and easy to work with and professional staff"

"Very prompt & technicians who were here were very thorough & very friendly & proficient!"

"do you relay what to know?OK the service was very good but the price with you charge me for the part o my good you find this on the E bay with 69 $ not 299 plus 99 $ for serving"

"The technicians were prompt, efficient and courteous throughout their provided service, from the routine maintenance through the installation of the new furnace."

"Tech seemed to be efficient and knowledgable"

"Swift, smooth, uneventful. Service person pleasant"

"Very polite, professional and helpful service by Curtis during the Service call. Also excellent experience booking the service and dealing with Tina in the office."

"We were pleased with the service as the technician was able to fix the loud sound. Very polite technician. However this is second time we have had this technician + each time he has not sealed the furnace appropriately after cleaning. Last time the tape came off as soon as furnace came on. Another technician had to come + seal it properly. We usually have one of 2 other technicians come since that incident. I understand this appt. was set up quickly. Once again it was not sealed properly or neatly. There was a gap. My husband has put on some additional tape."

"Zach was polite and very respective of our home."