Reviews

Average Rating
738 Total Reviews
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"You always did well over the past"
"I don't live at 205 Hilltop in AYR anymore. Thanks for the 12 years of Service. I will always recommend you. You are the Best and had a the best Techs. Thank you so much ..."
"A fantastic Service person."
"Technician checked thoroughly"
"friendly service, explained problem, able to pay on the spot"
"The technician was very polite and efficient and kept his work area very clean."
"Friendly and efficient service by the technician. We were unsettled by the last minute change in appointment time. Back in July we agreed to a time window of 2pm to 4pm..."
"I called at 6:13 pm on Saturday to see if a tech could fix our air conditioner (40 degree humidex day). It was repaired and we were paying the bill at 7:14 - one hour lat..."
"Service as xpected"
"Riley was pleasant and informative, did the work efficiently . nice fellow."
"came when they said they would left the house clean friendly"
"tech was very friendly and helpful."
"They took the time to look at the humidifier on the furnace and a Sani Dry dehumidifier that were not working."
"Excellent service in ALL respects."
"Tech was very efficient, knowledgeable."
"Curtis has been our service technician in the past. He's always polite and respectful, and even though our appointments are months apart, he behaves as a trusted friend w..."
"Technician was professional, knew exactly how to remedy some issues that prevented an earlier technician from completing the install. He also came back later in the day ..."
"Courteous, thorough, cleaned up after he finished"
"Excellent service, arrived on time, thoughtful and helpful explanations"
"Technician was pleasant, knowledgable. Covering his boats was a nice touch. "
"Mark is always courteous and professional. Unfortunately a mistake was made either by the office or the gentleman that serviced our air conditioner, and instead of comin..."
"The technician was good, polite, knowledgeable and efficient. he did the work in satisfactory order. The only thing we found after the fact is that the Thermostat we rec..."
"The tech Russ was as always very good"
"Gentlemen were terrific. Detailed work. Explained everything after they were finished."
"The service man was very professional"
"no comment"
"The service man did a very though job"
"The Engineer was very courteous and efficient."
"serviceman was very efficient"
"Dave is great. "
"The technician was very friendly, efficient, and provided useful advice. "
"Within 60 minutes of making a call, a technician was at my house and within 30 minutes after that, I had my air conditioner repaired. Technician was very helpful and serv..."
"The technician was helpful in explaining everything he inspected."
"He was very professional and answered all my questions and didn't try to get me to buy new filters when I didn't need too. There was a mix up in scheduling but it was cle..."
"Knowledgeable about his work. Took time to explain what he was doing. Very polite and friendly. Was neat and work looks thorough. Showed respect for our home, taking ..."
"very polite and did a great job"
"Service man was excellent"
"Repairman was pleasant and polite - and the part did not take long to get, so that the repair was done soon after the initial vist"
"my husband found him to be efficient and informing. pleasant as well"
"Very proficient and professional technician"
"great service"
"On time every time. When the techs arrive they are very friendly and do thorough work. It's like they have been coming to my house for years. "
"The technician was friendly and did the work efficiently."
"Russ knows my house and its needs better than I do!"
"Technician was prompt and efficient"
"Very efficient & helpful"
"DEFINITELY VERY SATISFIED, BUT THIS IS AN "8" DAY!"
"the speed of the service call "
"service was very well done."
"The technician completed the inspection and answered my questions and concerns with knowledge."
"On time, called ahead, fixed quickly, good price. "
"He was pleasant and thorough."
"The service expert was very thoroughly sand explained his work to me."
"Mark has come to our home for a few years for annual checkups. Always on time, never any cleanup, pleasant demeanour."
"efficient, competent, friendly"
"Timely"
"Service was scheduled 14 to 16. Service was provided 17 - 18:30."
"Luke did an excellent job serving our air conditioner. In fact the day he came it stopped working and he fixed the problem. The only question I have is We have been a loy..."
"Service technicians are efficient, knowledgeable and courteous, scheduling seems to be an internal problem.Thankfully, we were able to deal with Jody and finally get the ..."
"Friendly and quick customer service, from both the technician and the phone customer service reps. Technician took the time to explain the issues about the leaky AC."
"Chris was very helpful and preformed the work so quick. He found out the problem we where having with our air conditioner with in 5 minutes, had the unit up and running a..."
"While busy "working" at home on the computer, the job was completed with little interruption."
"The gentleman who conducted investigation of the problem and subsequently fixed it was extremely friendly and professional. "
"On time, friendly, efficient."
" the gentleman was very good to deal with very knowledgeable and got my air-condition recalabrated and flowing good cool air. very pleased with the service. "
"because the technician was on time and went on with his work in a professional way"
"On-time arrival; ready identification of the problem. Technician had the broken part in his truck so was able to do the repair in the same trip. "
"Very pleasant person to work with"
"Service technician on time, efficient, and thorough."
"prompt and knows what he is doing"
"On time. Polite. Great customer service attitude and delivery. Knowledgeable. Helpful. Efficient. Couldn't ask for more. "
"Friendly. No problems"
"Pleasant, knowledgeable people, prompt appointment keeping."
"always have great service with service experts"
"The service person was on time, pleasant, and as far as I can tell, did a good job."
"service was provided in a professional manner, however my appointment was scheduled from 2-4pm and the office called to ask if it could be changed to noon-2pm. My husban..."
"The service was efficient and honest. The technician gave us the options to fix or replace our air conditioner, contacted the office for an appointment with a sales perso..."
"Service technician is always thorough and informs us of what he is doing and why."
"Russ is always friendly, courteous and wears those slip-on booties when in our house."
"I specifically asked for Luke because he is always timely, courteous and thorough. "
"He was very thorough and despite many obstacles managed to complete the job. "
"A JOB WELL DONE"
"Technician showed up on time. Was very pleasant and neat. Did the job quickly and thoroughly"
"The technician was prompt and efficient."
"Friendly, efficient service "
"Tech showed up on time. early in fact. Completed the work and gave me a status update on the unit and the furnace filter."
"Technician Chris arrived right on time, performed his work in a professional manner, and was courteous also."
"Excellent service same days"
"He was very clear about all his work and state of equipment"
"the same part I replaced 18months ago for a cost of $855. broke down again. I was told the tech would arrive between noon and 2pm... he arrived at 4:25pm... there was no ..."
"Everyone I was in contact with was very friendly and helpful. Also, they kept in touch when serviceperson would arrive"
"In my previous survey, I indicated that I was dissatisfied. Since then, Andrew has informed me that a new filter is being provided for my air conditioner (at your cost) ..."
"Technician was very knowledgeable as well as personable. Appreciated his suggestions."
"Technician was on time (even a bit early). Was very neat and finished in great time."
"We are still waiting for a diagnosis on what's wrong but the technician did all he could at the time."
"Showed up in the proper time frame. Gave me some knowledgable information about your services and products.Also gave me information about your plans."
"He was helpful, very competent and prompt"
"very pleasant rep."
"Great customer service, personality, and experience "
"Service is always good. Same person has been coming for several years."
"My technician was friendly and did a great job. Unfortunately, on the phone I'd been told that part of the service involved replacing the filter at no cost to myself. L..."
"The technician came within the window provided, was efficient and friendly."
"Technician was fast, friendly and gave me the sense he knew exactly what he was doing."
"Personable rep; provided good and concise information on work."
"Pleasant and knowledgeable technician. Fast and efficient service."
"He was very thorough, explained what he was doing and why."
"Courteous,expert,friendly service every time.look forward to it....Russ Rocks!!!"
"Tech communicating well and addressed issues and concerns in a timely manner. Provided tips and instructions to provide preventative maintenance prior to next service app..."
"technician was very efficient and friendly"
"Mark knows the equipment you service, understands how it performs for this house. He is on-time and efficient with his time on-site."
"Russ is always great"
"Technician was knowledgeable and friendly. He answered my questions that resulted in me gaining confidence that my HVAC system did not face imminent risks."
"Mark the first Technician who came to diagnose the problem was friendly, and personable. Yuri, the sales representative was also very considerate, and forthright in givin..."
"I found the technician to be a jerk. did answer questions. Had a lot of difficulty dealing with women. I left the visit after it become that he was having a temper tantru..."
"Trouble was diagnosed and solution provided at the same time"
"Your call Centre needs to be more diligent in notifying customers when appointment is canceled I had requested a follow up call after I found out of the cancelled apprec..."
"Friendly and knowlegable "
"He is very good at it. He know his trade. If I have any question he will answer them."
"The technician was prompt and very professional"
"Thorough and very pleasant."
"Russ Cunningham has been our technician for many years and has always looked after us well, and given good advice."
"it very much depends on the technician that is assigned; some are more thorough and motivated than others to do the job right"
"Technician did a thorough evaluation of the air conditioning system and provided some useful maintenance recommendations."
"Brandon was very helpful and explained the operation of our A/C"
"Russ called to let me know he was on his way. He explained the problem with our air conditioner and showed me the damaged part. He was timely in replacing the part. Als..."
"Consistent prompt, professional and courteous service"
"Gentleman that was here was very personable, courteous and efficient."
"Prompt, efficient and friendly service."
"On time and very quick"
"Arrived on time, fixed a.small water leak in furnace, cleaned air conditioner and made sure everything was working properly "
"There was nothing wrong with our furnace service today by Russ. We have had a long and often complicated relationship because of a poor furnace and have purchased two ne..."
"Josh was very thorough and informative."
"Prompt ,professional, did service quickly &nefficient"
"great technician Russ came and he is consistently good "
"On time, efficient, friendly and a pleasure to deal with."
"Brandon was very thorough. Very knowledgeable and took the time to explain everything he was doing. Great customer service "
"Technician was courteous and thorough."
"Timely,good service and curtious"
"Quick response and good service"
"Always reliable service."
"professional, efficient, answered all our questions"
"He was very professional and completed the work in a timely fashion. He was also courteous and explained everything he was doing if we had questions."
"Very polite, professional and efficient service"
"came on time, friendly, professional"
"SERVICE MAN WAS PROMPT , COURTEOUS AND EFFICIENT."
"He arrived on time, explained what he was doing, and told me afterward about the results which were entirely satisfactory for a brand new furnance after its first winter ..."
"good work, good technician"
"prompt & did a very good job with efficiency"
"He was on time,and he did what I was asking for.Clean up after nim self."
"limited feedback, other than the system is working"
"While we had concerns about the sales presentation - 5 - the installation was a 10"
"Brandon and Chris were prompt and efficient and explained the work that was done as well as how to operate the high tech new thermostat!"
"because I was very satisfied"
"I asked for them to come on Saturday March 18 between 8.00am and 1.00pm - they came the previous Thursday without telling me and did not even leave a phone message. I the..."
"Very efficient and informative. Clearly explained. Well done!"
"Your customer service rep was very helpful to find a mutual date for our furnace tuneup. Mark, your technician, was very friendly, respectful, and efficient. He also wi..."
"This was Mark's first time here, very pleasant, respectful and knowledgeable"
"Arrived in timely manner and professional "
"The service provider was very friendly and knowledgeable."
"I needed the inducer assembly replaced under warranty. I was quoted $282.00 above the cost of the service call for the labour. It took the technician less than half of an..."
"You sent the best service man on your staff."
"Service from the technician was terrific! He is friendly, respectful, and offers good ideas; but he arrived almost an hour after the call that said that he was on his wa..."
"Friendly, knowledgeable, helpful. He helped me with a phone call from someone who wanted to come in and check my air conditioner and my furnace ( a scam) and who was quit..."
"Mark was very friendly and professional! He was able to determine the problem quickly and took care of it efficiently. He was a delight to converse with. :)"
"efficient, did the job"
"he showed up on time and went straight to work"
"The Service Expert was on time, very polite, and very efficient."
"Very pleasant service man, excellent work"
"I explained the issue and he had the problem quickly solved and the defective [art replaced"
"Service rep was very courteous but he only confirmed what I already knew...I have rust in my tank but it is inconsistent so we don't know where it is coming from....paid ..."
"Friendly service. Spent time explaining things"
"Quality of service"
"great serviceman who takes the time explaining what he is doing and also very interested he what he does"
"Beginning with the call to the dispatcher for the emergency call on the weekend, to the service man, agent and finally the installers, all employees were helpful, pleasan..."
"service technician was on time and worked quietly and quickly. "
"technician could not have been nicer."
"He was polite, professional and answered all questions."
"Thorough and pleasant"
"Curtis was very friendly from the start to end. I called to get a tune up on my furnace, and because I thought it was running louder than usual for the past week. I had l..."
"Impressed with the thoroughness of job he did and advice provided."
"Service was fast and friendly. Informative!"
"I called first thing in the morning and Luke was here by about 10;00. What wonderful service. Luke has a wonderful way with customers and I always enjoy his visits."
"The men were hard working and did a good job. They cleaned up after themselves."
"Russ is always on time and very efficient "
"While there were no issues with the technician, the Boehner/ Cronin Emery did not fully disclose cost to replace thermostat. I called in twice regarding a heating issu..."
"Courteous, Knowledgeable, Professional attitude, was aware of my previous concerns regarding the loud bagging noise heard in the above family room every time the igniter..."
"He was neat and fast, and made a recommendation that has never been made before. "
"Prompt and very professional."
"Russ dealt with the problem right away. Also he gave me valuable information."
"He took the time to understand our issue and provide some suggestions "
"On time, thoughtful of my premises, courteous. Knowledgeable and explained furnace checks to me, billing process clear. No surprise new costs. Rescheduling with office..."
"Luke is a very thorough technician. We asked for him from our last good experience. Luke is the best."
"Service was grest."
"The only thing was I pay for my Daughter next door, I also pay the bill I believe the cost should be the same if not less. She has pointed out that she had a quote doing ..."
"very friendly, efficient and knowledgeable technician. Excellent service provided."
"It was the number assigned to 'very satisfied'. "
"The technician was respectful, friendly, answered my questions, and explained some new items in his process of checking my furnace."
"On time. Efficient. Friendly."
"Technician was friendly and explained what he checked on our furnace."
"Setting up the appointment was easy, they arrived on time and efficiently completed the task. Kurtis explained everything as he needed and was very polite."
"Tech was pleasant and very honest about identifying the issue and listening to my concerns. In addition, the tech was able to provide me with confirmation that prior asse..."
"technician was responsive and on time"
"Knowledgeable service person, excellent communication during scheduling"
"The technician was very friendly and cheerful. Did his job carefully and efficiently. We liked him very much."
"efficient and on time"
"furnace & ac functioning at expectations"
"The problem wasnt solved the first time the technician came out. It required another day and our heat being off overnight for the problem to be fixed. "
"Excellent communication by staff booking the furnace tuneup appointment AND by technician. Very punctual and thorough service. Also fixed humidifier."
"Russ is always helpful for tips on ways to save and also to upgrade. "
"Alex and Jon arrived at the agreed time, put down drop cloths in respect for my home and started work immediately. They were friendly and knowledgeable, and answered my q..."
"Once it was determined that repairing my furnace was not a viable option, Yuri Coval accommodated my work schedule by coming to my home during evening hours to outline re..."
"Mark Zimmerman came to look at my furnace less than an hour after I called Boehmers on New Years Day. Eventually repair was not an option, so Mark arranged for a sales re..."
"technician was prompt and courteous"
"The technician was efficient &courteous"
"He did a thorough job"
"Friendly prompt service"
"Although Kurtis didn't fix a humidifier problem on the previous day he did fix it on this 2nd visit. He was very helpful and polite on both visits. He explained everyth..."
"Arrived on time, professional, courteous and informative service technician."
"Service Technician was thorough, knowledgeable and explained when completed he took the time to explain what he did and what we can do as well."
"Very friendly and personable technician who also seemed knowledgable "
"Service was quick, and the technician got the heat back on in reasonable time."
"Rep. explains functions answers my questions and is very courteous"
"Service was helpful, explained everything , efficient"
"Annoyed by his failure to communicate in timely manner. He said he'd be here by 9 a.m. An hour and a half had gone by and I'd called the office three times and you hadn'..."
"Thorough"
"Friendly and knowledgeable service technician."
"The tech knew his stuff..he was very informative"
"We have always got excellent service and Dave has been a big part of that."
"Technician was on time (a little early actually), efficient, friendly, informative and left the work area neat and tidy."
"After dealing with a company we had always dealt with and been treated poorly and lied too. We thought we needed a second option, knowing you deal with our brand of furna..."
"humidifier is a part of the furnace not a separate . I was charged as for 2 furnaces were being checked "
"Early, Quick, Thorough, and Friendly."
"Brandon did an excellent job servicing my furnace. I had a coupon which stated I would get $50.00 off I only got $15.00"
"Really good technician "
"Very good service and suggested that we use a pleated filter."
"On time, polite, helpful, professional"
"Service tech arrived within scheduled time. He was knowledgeable, friendly and informative."
"Brandon was efficient and informative. When he found that our filter was very dirty with a black substance, he tried to find out exactly what it was and why it was there ..."
"Brendon was professional, personable , knowledgeable and made sure I was fully informed about the status of the furnace and what he had done."
"The tech came in, indicated a problem but was able to repair on sight"
"courteous and on time"
"Brandon Inch. Brandon is a very pleasant, caring and helpful young man. I have recommended your company and Brandon to my cousin. She has booked an appointment, yes with ..."
"the gentleman was helpful and explained all "
"Service man, Dave, was very competent and pleasant. he answered every question asked and he left the area clean & tidy."
"I was very impressed by the service by Russ, the technician who came to check my furnace. I was not impressed by how I booked the appointment months ago and the time and ..."
"Very professional & caring "
"My tenant said technician was very thorough & explained a lot to him."
"The technician had the heat running for half an hour while he was trying to figure out what he thought was a problem with the voltage to our humidifier. It ended up as h..."
"He did a great job and was a very nice person."
"Brandon was personable, polite, considerate and very thoughtful. He did his job very professionally explaining everything as he worked. Wonderful young man. We couldn't h..."
"on time and very thorough, explained what he was doing and why"
"Luke was a very punctual, pleasant and thorough young man. He took the time to explain to me what my problem was and how he would correct it, As I am now living on my o..."
"I could have easily done the repair myself if I had been given the chance."
"Prompt in coming.Friendly rep."
"When I went to pick up my filters, the lady was very friendly and helpful."
"I liked getting a call saying when the tech would be arriving. Good service."
"Good answers to questions asked"
"Serviceman was very polite and thorough."
"He came early, was polite, professional, and answered all my questions thoroughly. "
"I am always most pleased to have this particular technician. He is most helpful when explaining things about the furnace or A/C that he is checking. "
"Excellent service "
"Dave is always polite and professional. He has serviced our furnace and air conditioner for a few years and we trust what he says and recommends."
"Good Friendly service"
"He was thorough in his inspection of the AC unit as well as the furnace side. "
"Prompt & courteous"
"He was very nice and knowledgeable "
"Friendly, professional technician who answered all questions"
"Clint does a good job. He is thorough, polite and professional."
"Promptness and expertise."
"The technician always put booties on before stepping on carpet. He always knocked on the door before entering. He left everything in order."
"David was prompt and efficient. He also recommended some work that should be done next year."
"Brandon was prompt, courteous, respectful, and careful. He explained what he was doing, and left everything spotless."
"recently new furnace and air .... not much to service"
"Respectful of people and property.Honest and truthful response to questions. Able to advise on your line of product extensively!!!. Guy that loves his job! Welcome in my..."
"Quick and professional"
"Technician Brandon Inch was excellent, explained everything very well"
"I was expecting the installation of my replacement HVAC to look good compared to my old system... but I was overwhelmed by the obvious quality of the workmanship. The ..."
"Professional service... service fully explained, minor repair identified and repaired , personable expert."
"Quick, polite and experienced service."
"The technician came in once and the furnace was not fixed. He came in the second time and told me that a part was needed which costed $924. I called carrier and I was to..."
"looked after our concerns in a professional manner."
"I need help figuring out why my heat is not distributed around the house evenly and I get no answers"
"The service was very good but the parts availability and cost was not acceptable I found the part I needed, at a lower cost and quicker too. I also found someone who is q..."
"I was charged $272.33 when all they did was clean the flame sensor on my furnace. I called and asked for a partial refund and they refused."
"My rating was for the work that Dave does when he comes but I did not take kindly that my furnace maintenance was put off until Jan 6, 2016. I was fully intending to chan..."
"Knowledgeable service men"
"Service tech is very friendly and answers any questions asked. Always a pleasure when he comes to the house."
"Knowledgeable and friendly service"
"Technician was on time, courteous and helpful"
"The service technician is very thorough and courteous, he is always a pleasure to have in the house"
"technician was polite and knowledgeable."
"courteous, professional service."
"Dave came and as always is pleasant and very personable and helpful."
"Tech was only there to find out why furnace would not click on....he made it clear he did not have time to do our annual tune-up but he had time to instal an aprilaire wa..."
"Luke was very pleasant and very efficient"
"The job was done well."
"During the original purchase process, we were not informed the A-coil was not manufactured by Lennox. After installation, the manuals etc. were placed in a pouch attached..."
"Dave always does a great job checking the furnace and answered some questions that I had."
"Serviceman Dave was very knowledgeable about his product & was able to answer any question asked."
"Good technician, friendly, efficient. However he arrived 1 hour earlier than scheduled - 9 am instead of 10 am. We were able to accommodate him."
"The actual service was fine, however, I did not get a reminder call about this service occurring. It was booked last September. I should have at least got a reminder call..."
"The technician came out within 45 minutes and was very helpful."