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We Can Repair Any Kind of Gas Fireplace in Kitchener

Gas fireplaces make adding comfort to your Kitchener home easy. Just flip a switch or push a button for direct heat.

They’re also quite simple to use. Unlike their woodburning counterparts, there’s no need to add firewood or clean up ashes. But like any other natural gas units, these fireplaces need annual service to help them run efficiently and avoid breakdowns.

When your fireplace won’t light or won’t keep burning, the Experts at Boehmers/Cronin Emery Service Experts can help. Use our easy-to-follow tips first. If your fireplace still isn’t heating correctly, let us know. We can work on any model. All of our specialists are NATE certified, which means they’ve finished in-depth education to better help you. And all of our quality work is supported by a 100% Satisfaction Guarantee for a year.*

Gas Fireplace Troubleshooting Tips

Fireplace Won’t Start

There could be several reasons why your fireplace won’t turn on. Pull off the decorative piece beneath your fireplace to gain entry to its parts.

  1. Is a breaker tripped? Check your home’s electrical panel and reboot breakers as necessary.
  2. Is the gas working? Ensure the valve is in the “open” placement.
  3. Is the pilot light on? If it has blown out, follow manufacturer instructions to relight it. Connect the vent cap to block drafts from extinguishing it.
  4. Pilot light lights but won’t stay lit? There could be trouble with the thermocouple, a metal safety sensor that controls gas flow.
  5. Pilot light stays on but fireplace won’t heat? It could be the thermopile, a metal piece that changes heat to electricity to open the gas valve.

If you think there’s a problem with the thermocouple or thermopile, ask for assistance.

Fireplace is Making Odd Sounds or Smells

  • Rumbling or roaring noises? Tweak the flame and vacuum the burners once they’ve completely cooled.
  • Grinding or shrieking sounds? Have Boehmers/Cronin Emery Service Experts repair or replace the blower.
  • Funny odors? Clean the fireplace’s interior and flue using the steps below. If you smell rotten eggs or burning wires, stop using the fireplace, ventilate your home and call us immediately.

Cleaning Your Gas Fireplace

Cleaning your gas fireplace on a routine basis can help it operate more efficiently and avoid expensive breakdowns. It may even help it run longer.

  1. Confirm your fireplace is fully cooled.
  2. Turn the gas off by rotating the valve to “off.”
  3. Take out the gas logs, inspect them for cracks and clean them with a soft-bristled brush.
  4. Remove the lava rocks, vacuum them separately and get rid of soot with the brush.
  5. Clean the internal parts of the fireplace with a vacuum hose attachment.
  6. Rub down interior edges with a wet cloth. Use warm, soapy water to clean up dust or soot buildups.
  7. Return lava rocks and logs in the same order.
  8. Clean the glass housing with special fireplace glass cleaner and let it dry. Windex is not recommended as it can scratch the glass or cause it to crack.
  9. If you have a vented gas fireplace, take a look at the outside vent and remove debris such as leaves or bird nests.
  10. Ensure your carbon monoxide detector is working correctly.

Schedule Annual Maintenance Today

Once your fireplace is heating again, book annual inspections with us. These checks can potentially catch issues before they begin. We’ll inspect your components for damage. We’ll also double-check there aren’t any leaks and that pressurization levels are correct.


Our Health and Safety Commitment
At Service Experts, our top priority is always the health and safety of our customers and team. We are following all COVID-19 (Coronavirus) public safety guidelines and adjusting our business practices as needed to ensure customer and employee wellbeing. As a precautionary measure, anyone working on behalf of Service Experts – including our technicians – is being asked to stay home for the recommended 14 day quarantine period if they are returning from out-of-country, have been exposed to a presumptive or confirmed case, or are feeling unwell. We are providing our technicians and other field employees with additional health and safety guidance to assist in keeping our customers and employees safe. Please be prepared to answer brief health and safety questions with our representative. We will continue to monitor the situation and will adjust our business practices as required. We recognize that this may be a particularly stressful time and want you to know that, we are committed to serving you and making your experience as easy as possible.