Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

Last month, Service Experts Heating and Air Conditioning of Raleigh accepted a call from a gentleman named Jimmy from the Raleigh community who told our team about a very exciting project he was planning for his neighbor Kyla.

Kyla Tracy is a sweet nine year-old girl who was born with Osteogenesis Imperfecta, sometimes referred to as brittle bone disease. She relies on a wheelchair to get from one point to another and her home was not wheelchair compatible, mostly because of the size of the equipment. When Jimmy realized the problem, he thought about remodeling the Tracy family’s house to make it entirely wheel-chair friendly. Unfortunately, due to the age of the home, the task was going to be more work than he first thought. Looking for another way, Jimmy chose to try turning the Tracy family’s carport into a wheelchair accessible mini-suite, which would include Kyla’s own playroom, bedroom, bathroom, and kitchen area.

Excited, Jimmy began calling local home service groups, including building supply companies, plumbers, and electricians and they all said they would be thrilled to help and donate services and supplies. He called Service Experts of Raleigh for the heating and AC part of Kyla’s new apartment. A couple of Service Experts employees went to Kyla’s home to find out more about the renovation and were in awe of how smart and kind Kyla was and they decided they had to contribute.

Kyla’s father, Jared Tracy, said he assumed he would pay for the $12,000 heating and cooling systems for his daughter’s new living area, but with the generosity of Lennox and RE Michel, Service Experts of Raleigh was able to hand the Tracy’s an invoice printed with the following:

“We are honored to present you with a complete HVAC (heating and air conditioning) system at no charge as long as we can all get a hug.”

The staff at Service Experts of Raleigh were humbled to help provide such an extraordinary girl with a much-deserved place to live and get around in her wheelchair efficiently and safely. But there’s still more to do. Kyla’s family is fundraising to purchase a wheel-chair friendly van to better transport Kyla and her wheelchair. To find out more or to give to the family’s van, please visit their GoFundMe account.

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