How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If you purchased the Nest Thermostat you probably heard about the recent problems and may be living in fear of the dreaded technology glitch that is causing many Nest users to lose heat in the dead of winter.

We are here to calm your fears!

Nest Support has published a page with step by step instructions with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Could you crack that code?

For more detailed instructions, go to their Nest Support page. For a quick summary, keep on reading:
Nest Thermostats that were updated at the end of 2015 or beginning of 2016 to software version 5.1.3 or later may have some problems, including becoming unresponsive, not correctly charging the battery, or turning off completely. Nest recommends recharging and restarting your thermostat to resolve the glitch and get it up and going again.

Signs of this glitch include the following:
  • the thermostat being down on the Nest App and disconnected from Wi-Fi
  • the thermostat alerts you that the battery is low and it needs to turn itself off
  • the thermostat’s animated features are slower than usual
  • the thermostat shows a message saying, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is dark and unresponsive (you may also observe a blinking red or green light above the display)
  • the thermostat can’t control the corresponding HVAC unit(s)

If your Nest Thermostat is on but you can’t control it or it’s acting sluggish, try manually restarting it and turn the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cord plugged into a wall charger or a computer.

ATTENTION: Do not try to power on or off your thermostat while it’s still connected to a computer for charging. (They didn’t go into detail why, but if Nest says don’t do it, DO NOT DO IT.)

After about 10 minutes of charging, disconnect the Nest Thermostat from the USB cord. If the component has turned on while charging, shut it down and then turn it back on again, manually restarting the Nest. Once it has completed the restart, plug it back in to complete charging. After about 60 minutes of charging, disconnect the Nest Thermostat and restore it to its base.

You should be ready to rock and this point, but again, for more elaborate instructions and information, please see Nest Support.

If you have attempted both of these processes and the Nest Thermostat is still giving you trouble, you will need to bring in some backup. Enter us! If Boehmers/Cronin Emery Service Experts set up your Nest Thermostat, please feel free to call us at 519-804-1617 or schedule an appointment online. If your Nest Thermostat was not put in by Boehmers/Cronin Emery Service Experts, please contact Nest Support here.

Also, do not let this experience worry you about your Nest’s reliability. By owning and properly utilizing Nest, your thermostat is actually saving money for you every day. When set it up correctly, Nest intelligently learns your lifestyle, then modifies your heating and cooling use to optimize energy savings constantly, which typically results in payback within a year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one incident get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the top investments in your home that you can make.
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