Commonly Available Job Positions at Boehmers/Cronin Emery Service Experts Heating & Air Conditioning in Kitchener General Manager The General Manager is in charge of directing and coordinating all activities of a Service Experts Heating and Air Conditioning service center. The General Manager manages the P&L, drives sales, and provides guidance to all staff and processes for the office. Service Technician The Service Technician completes diagnostic, service, and/or maintenance work on residential and/or commercial heating, ventilation, and air conditioning equipment and accessories. The Service Technician speaks with residential and/or commercial customers to answer questions, resolve concerns, and confirm complete customer satisfaction. The person in the role also recommends products and services and works under the guidance of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician completes heating, ventilation, and air conditioning equipment and accessory installation and start-ups on residential and/or commercial sites. The individual filling the position also performs installation and service on inside air products and equipment, as well, and has the ability to follow controls and wiring graphics and schematics. Customer Service Specialist The Customer Service Specialist handles customer questions, complaints, and billing questions with the highest degree of respect and professionalism to resolve customer concerns with a same-call resolution. The Customer Service Specialist is also responsible for assisting in day-to-day function of the Service Experts Heating and Air Conditioning service center. Dispatcher The Dispatcher, abiding by approved radio and pager procedures, dispatches appointments to Service Technicians, Maintenance Technicians, and Installers. The person in the role also communicates with the customer to ensure the customer is aware of scheduled appointments, reply to queries, and to help resolve issues. The Dispatcher strategically plans and routes the most ideal technicians in accordance with established company procedures.